Need and mobility assistance?
Contact your airline at least 48 hours before your flight and tell them you’ll need assistance with mobility or equipment from the curb to the airplane or vice versa. Let them know about any specific supports you use. For Air Canada passengers only, please call 416-776-2700 or send an email to dispatch@aascanada.com to pre-arrange curbside assistance.
There are accessible drop-off locations on the Departures level inner curbs of both Terminals where an attendant can meet you and offer assistance into the Terminal:
- Terminal 1: Posts 9, 21, 37
- Terminal 3: Posts 17, 29
The attendant can also meet you at the parking, Sheraton hotel, Alt hotel and UP Express. Assistance is available approximately three hours prior to your flight’s departure.
Note: there is no designated drop off area on the Arrivals level at this time. However, Express Pass is available, where you can park for up to 20 minutes for free when picking up or dropping off passengers. Book your free Express Pass.
Want to borrow a wheelchair?
Alternatively, there are self-service manual wheelchairs at these locations:
- Terminal 1: Aisle 3, 4,6,8,13
- Terminal 3: Near Check-in Counters: 180, 230, 342, 500
Have your own electric wheelchair?
If you use an electric wheelchair or powered mobility device, there are charging stations at both Terminals at these locations:
Terminal 1:
- Domestic near gate D35
- US post-security near gate F66 across from Tim Hortons
- Departures level 3 near Peel Police booth
Terminal 3:
- Departures level, across from WestJet Airlines accessibility seating area
- Gate B28
- Domestic near Fionn MacCool’s and Plaza Premium
- US post-security between Urban Crave and gate A13
Read more about accessible air travel
- Take Charge of Your Travel: A Guide for Persons with Disabilities
- Accessible Transportation for Persons with Disabilities Regulations
- Accessible Canada Act