Wheelchair and mobility assistance

Support services to help passengers who require wheelchair or mobility assistance navigate Pearson with ease.

Need mobility assistance?

Departures Curbside

There are accessible drop-off locations on the Departures level inner curbs of both Terminals where a pre-arranged attendant can meet you and offer assistance into the Terminal. These zones have large accessibility symbols, cut curbs, tactile walking strips, seating, a phone with large print and Braille signage, and a QR code to request assistance:

  • Terminal 1: Posts 9, 21, 37
  • Terminal 3: Posts 17, 29

If you're an Air Canada passenger and need assistance at the curb, please call 416-776-2700 or send an email to dispatch@aascanada.com to pre-arrange curbside assistance. For all other passengers, contact your airline at least 48 hours before your flight and let them know you’ll need assistance at the curb. 

The pre-arranged attendant can also meet you at the parking, Sheraton hotel, Alt hotel and UP Express. Assistance is available approximately three hours prior to your flight’s departure.

Departures Inside the Terminal

Contact your airline at least 48 hours before your flight and tell them you’ll need assistance with mobility or equipment in the terminal. Let them know about any specific supports you use.

Arrivals

Note: there is no designated drop off area on the Arrivals level at this time. However, Express Pass is available, where families can park for up to 20 minutes for free when picking up or dropping off passengers. Book your free Express Pass.

Upon landing, the attendant can drop you off at the curb for pick-up, parking, Sheraton hotel, Alt hotel, UP Express, and the receiving airline if you are connecting onwards from Pearson. 
Contact your airline at least 48 hours before your flight and tell them you’ll need assistance with mobility or equipment in the terminal. Let them know about any specific supports you use.

Want to borrow a wheelchair?

Alternatively, there are self-service manual wheelchairs at these locations:

  • Terminal 1: Aisle 3, 4,6,8,13
  • Terminal 3: Near Check-in Counters: 180, 230, 342, 500

Have your own electric wheelchair?

If you use an electric wheelchair or powered mobility device, there are charging stations at both Terminals at these locations:

Terminal 1:

  • Domestic near gate D35
  • US post-security near gate F66 across from Tim Hortons
  • Departures level 3 near Peel Police booth

Terminal 3:

  • Departures level, across from WestJet Airlines accessibility seating area
  • Gate B28
  • Domestic near Fionn MacCool’s and Plaza Premium
  • US post-security between Urban Crave and gate A13

Read more about accessible air travel