At Toronto Pearson, we meet travellers where they are, because every journey is unique. Creating an airport experience that respects and responds to the diverse requirements of everyone who travels through, works at or visits Toronto Pearson isn’t just important; it’s essential. Everyone deserves a seamless journey.
As a Terminal operator in Canada that forms part of the federal transportation network, this is Toronto Pearson’s 2026 to 2029 Accessibility Plan, which is a roadmap to creating and maintaining impactful accessibility. This Accessibility Plan has been prepared in accordance with the Accessible Canada Act, its Principles and Regulations, including, but not limited to the Canada Transportation Act (CTA), as applicable to Toronto Pearson.
This Accessibility Plan explores Toronto Pearson’s policies, programs, practices and services in relation to the identification and removal of barriers, and the prevention of new barriers in the following seven key areas:
- Information and Communication Technologies (ICT)
- Communication, Other Than ICT
- Procurement of Goods, Services and Facilities
- Design and Delivery of Programs and Services
- Transportation
- Built Environment
- Employment
This Accessibility Plan also explores the actions being taken to identify, remove and prevent barriers by outlining our commitments to further improve accessibility now and into the future. This is Toronto Pearson’s second plan; our first plan was published in 2023 and was later followed by two progress reports in 2024 and 2025.
The Progress Report(s) capture and update you on our progress toward implementing our 2023 to 2026 Accessibility Plan – our pathway to becoming the most accessible airport in the world. These reports demonstrate our ongoing commitment to preventing, identifying and removing barriers at Toronto Pearson, in addition to our continued efforts to consult with passengers and employees with disabilities, and being proactive towards the feedback we receive.
Alternate format(s)
Should you require an alternate accessible format of the Accessibility Plan and/or the Progress Report(s), please contact us by using any of the channels listed below under the Accessibility Plan and Progress Report(s) Feedback Process.
Accessibility Plan and Progress Report(s) Feedback Process
If you have feedback about how Pearson is implementing its Accessibility Plan or Progress Report(s), and/or have feedback regarding any encountered barriers at Pearson as an individual, a traveller, or employee, you can reach out to us personally or anonymously.
Contact us using the email, phone number or mailing address outlined below, or by submitting an online accessibility feedback form through our website or direct messaging us through our social media channels using the links below.
Our feedback options provide an acknowledgement of receipt that will be provided in the same way we received your feedback unless you provided your feedback anonymously.
Our designated Manager, Passenger Care, oversees the Accessibility Plan and Progress Report(s) and will review, assess and maintain records of feedback on behalf of Pearson. Any changes made due to feedback may be published in our Progress Report(s).
If you would like to request the description of this feedback process in an alternate accessible format, please reach out to us using any of the channels listed above.