Contact us

Have a compliment, concern or question? We're here to help.

Frequently Asked Questions

  • Lost and found

    Terminal 1 - Ground Level

    Monday to Friday
    10:00 am to 6:00 pm

    Lost and found

  • Online

    Online feedback form available
    Contact customer service

  • Facebook

    facebook.com/torontopearson
    Message us on Facebook
  • phone

    Phone

    (416) 247-7678
    1 (866) 207-1690     (toll free)

    (We accept Video Relay Service calls at this number from people with hearing or speech disabilities who use sign language.)

Safety and security

Report your safety concerns.

Teletypewriters at Pearson

To make a TTY call, our teletypewriters, or TTY devices, are located in: Terminal 1 (all levels), Terminal 3 (all levels), Airport Terminal LINK Train stations (all).

Noise complaints

There are three ways you can submit a noise complaint: WebTrak, our online complaint form, or phone.
Aerial view of Pearson Airport

Airport address

Toronto Pearson International Airport
6301 Silver Dart Drive
Mississauga, ON
L5P 1B2

Additional contacts

Border Information Services

Outside Canada: (204) 983-3500 or (506) 636-5064
In Canada: 1 (800) 461-9999
In Canada TTY: 1 (866) 335-3237

Canada Border Services Agency (CBSA)

Terminal 1: (905) 676-3640
Terminal 3: (905) 612-5416

Canadian Food Inspection Agency (CFIA)

1 (800) 442-2342

CBSA Commercial Operations (Cargo)

(905) 676-3626

Fire and Emergency Services Training Institute

(416) 776-5997

NEXUS

(905) 676-3477
1 (855) 866-3987

Peel Regional Police

(905) 453-3311

US Citizenship and Immigration Services

1 (800) 375-5283

US Customs and Border Protection

(905) 676-2606

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