At Toronto Pearson, we understand that airplane noise can have an effect on our surrounding communities. The Noise Management Office will register and analyze each airport noise complaint against aircraft noise based on operations in and out of Toronto Pearson.
We do need specific information from residents to ensure we can investigate properly:
- Date and time of incident (as well as any descriptors of the incident)
- Personal information (name, phone number and full address including postal code)
If information is missing, we’re not able to properly investigate the complaint and therefore the complaint cannot be officially registered.
Noise complaint processThe Noise Complaint Process outlines what residents can expect from the Noise Management Office when they register a noise complaint. Note that a complaint against an operation in any given month must be submitted by the 5th day of the following month to ensure we are able to investigate. Complaints submitted later than this will not be processed.
Operations over your neighbourhood
Wondering what airport operations are like over your local area? Explore our interactive web portal, InsightFull, to better understand the trends in air traffic over your neighbourhood in recent months and years. You can also learn more about how the airport operates, flight altitudes, flight paths, and much more.
WebTrak is an online tool that gives a near-real-time view of the sky above the GTA. Residents can use it to identify the aircraft that affected them and can make a noise complaint directly from the platform. You will need Adobe Flash 9 or higher to use this tool.
Fill in the online form
We have updated the noise complaint form to allow for up to 50 complaints to be registered at once. Changes to the form were made in response to feedback received by residents. This new format will help to streamline the process for residents and ensure that all complaints are captured accurately.
The form works best in Google Chrome, but can be accessed using most browsers. A few seconds after submitting the complaint form, a confirmation message will appear. If you do not see this notice, please contact us at (416) 247-7682 to register your complaint.
Call us at (416) 247-7682. You can speak to someone Monday to Friday from 8:00 am to 5:00 pm. After hours, a voicemail service will allow you to leave a detailed message.
- Why is there a 10 complaint per day limit by phone/voicemail?
The ten complaint per day limit applies to complaints made by phone or voicemail only. Multiple complaints can be submitted using the online complaint form or WebTrak as these feed directly into the Airport Noise and Operations Management System (ANOMS). Limiting the number of complaints submitted by phone/voicemail reduces the risk of errors or omissions in the transcribing process as well as help to maintain a reasonable response time to residents with inquiries. Exceptions will be considered for residents without internet access.