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Toronto Handbook for Business Partners

The Toronto Pearson Handbook for Business Partners (PDF, 823 KB) is a reference guide for commercial users, tenants, contractors, employers and others working at Pearson. It describes rules and processes to ensure the safety, security and sustainability of all operators at the airport.

These rules are referenced in our agreements, licences and leases with Pearson community members.

Information for contractors

If you're a contractor interested in working with us, read these documents to understand the standards and codes of conduct of Pearson suppliers:

Accessibility training for airport personnel

The Canadian Transportation Agency (CTA) requires all providers of transportation-related services at Pearson to complete accessibility training, known as Schedule 11. The level of training required will vary based on the requirements of the job.

The CTA or any member of the public may request a description of the Schedule 11 or ask your employees how to obtain a copy of the training program.

Learn more about CTA's regulations on personnel training for the assistance of persons with disabilities.

Facility Control Measures and Evacuation Plan Training 

At any time, thousands of people may be working or travelling through the buildings and terminals at Pearson. During an emergency, it’s important to know how to efficiently and safely evacuate these buildings, so that everyone can be safe.

Pearson offers Facility Control Measures and Evacuation Plan training to all employees and tenants. Anyone who works at Pearson Airport must complete this course once a year, in accordance with the Fire Code.

Access the mandatory annual recertification required training.


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