Lost and found office

How do I report a lost item?

The item and its last known location will determine who to contact.

Are there any restrictions on the items accepted and/or kept at the airport lost and found department?

The following items will not be kept in the Lost and Found office for sanitary/hygiene reasons: perishable items, soiled garments, neck pillows, drinking or food containers.

What information is important when filing a report with the airport Lost and Found?

It's always better to provide as much information as possible in the drop-down fields when creating your report. This is particularly important for electronic devices like phones and laptops. Please put in all efforts to get your device's serial number and make sure it's included in the relevant field in your report. This number is exclusive to your device, which makes it the simplest and quickest way to find a match.

Is there a fee for the airport Lost and Found services?

No cost is associated with the Lost and Found department unless a shipping fee is required to get the item to its owner.

Warning: There is a scam circulating asking passengers to pay a $40 non-refundable fee for lost and found items at the airport.

Can I amend my lost report after it has been filed?

Of course! Once you have submitted your report, you will receive an email containing essential details and a link to access your report. You will be required to enter your report number and the last name under which the report was filed to make any necessary updates.

How do I check the status of my lost report?

We’ll search our inventory for 30 days and email you the result. Please also watch your junk or spam folders so you don’t miss a message.

Why haven’t I received a response after filing a report?

If you did not receive a confirmation email after filing the report, please check your spam or junk folder. You can also review your report to confirm that you entered the correct email address.

What is the process for retrieving a lost item?

Once you receive notification that your item has been found, you can:

• Visit the lost and found office in Terminal 1 during operating hours
• Send an authorized friend or family member to pick up the item for you
• Arrange and pay for shipping

What documentation or identification must I provide to claim a lost item?

You must provide a valid government-issued photo ID when picking up your item.

Is there a specific timeframe within which I need to claim my lost item?

Items that are surrendered to the airport Lost and Found office are kept for 30 days.

What happens to items that are not claimed within 30 days?

Any items containing personal information (including but not limited to electronics, identification, documents, etc.) will be destroyed. Non-personal items, such as bags, clothing, watches, etc., are donated to charity.

Can someone else pick up my lost item on my behalf?

You may designate someone to pick up items on your behalf. We ask that you access your report through the link provided and update your file, adding the designated person’s full name in the description section of the report. Please let the person know they must show a valid piece of government-issued photo identification to pick up your item.

How do I arrange and pay for shipping?

You can arrange and pay for shipping if you cannot pick up your item. We will send you a link to a shipping checkout page where you can verify your shipping information and pay the shipping charges by credit card.

Items are shipped out Monday to Friday, and payment must be received by 10 am EST to qualify for your selected shipping timeline. Please note, all Canadian and Ontario holidays are excluded.

How do I track the delivery of my shipment?

Courier services are provided by FEDEX. Upon confirmation of your payment to courier your item, you will receive a tracking number. Tracking can be viewed at this link: https://www.fedex.com/en-ca/tracking.html

Where is the Airport Lost and Found office?

You can find our Lost and Found office at Terminal 1, ground level between doors R and S

What are the Lost and Found office hours?

Monday – Friday 10:00 am to 6:00 pm. 

May I request to view the CCTV footage of a particular location in Toronto Pearson Airport?

Unfortunately, we are unable to request or view CCTV footage as it is monitored solely for operational purposes. Only the police can request CCTV footage as part of a criminal investigation.

Who can I contact if my item was confiscated at security screening?

Any items which are deemed not safe for air travel are confiscated by the Canadian Air Transport Security Authority (CATSA). These items are never surrendered to the Airport Lost and Found office. For further information please visit the CATSA website.