Use our Travel Times dashboard to help better plan your travels through Toronto Pearson.
View the dashboard

Safety

Pearson safety divisions

Key divisions work on site to identify and mitigate security risks, threats and vulnerabilities:

These divisions perform important safety functions, like emergency response, training and certification and airport inspections.

Read our Safety and Security Policy (PDF, 78 KB).

Reporting a safety concern

You can keep Toronto Pearson safe. Here’s how you can report emergencies, security concerns and proactively prevent injuries. For general inquiries about the Toronto Pearson Safety Program or to get in touch with the Safety Team directly, please e-mail safety@gtaa.com.

Emergency situations

416-776-3033

Including potential injury, suspicious persons, vandalism and life threatening situations.

Do not call 911.

Proactive concerns, and employee injury, illness or near-misses

Scan this code (or fill out the Reporting Form) to report proactive safety concerns, like wet or icy floors, dangling wires, or unsafe behaviours.

NOTE: This reporting form is monitored Monday to Friday during regular business hours. If you have an emergency, always call 416-776-3033.

Urgent, but non-emergency

416-776-3055

Call for urgent non-emergency situations like spills, leaks, or maintenance issues.

Security concerns

416-776-7381

Call for security concerns like unattended items, or gates or doors not closing/securing.

What happens when you report a safety concern?

When a safety concern is report, we start a 7-step process to assess and address the issue:

  • First response – Thank you for reporting!
  • Risk analysis – How serious is this event?
  • Investigation – What happened?
  • Root cause analysis – Why did this happen?
  • Corrective action – How are we going to fix this?
  • Audit – Did we fix the issue?
  • Feedback – All safe! Thank you for reporting.

On your flight

To share feedback on an in-flight experience, contact your airline.

Security screening

If you have a comment or question about pre-board screening, checked baggage inspection or packing recommendations, contact CATSA.

Other concerns

Have a compliment, concern or question? Contact customer service.

Share this page