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Hearing loops

Hearing loops use a microphone, an amplifier and a “loop cable” (which acts as an antenna) to direct sound to a hearing aid.

At Pearson, we have installed Counter Hearing Loops at multiple locations throughout the airport, which sit on top of counters, such as information desks, gate check-in counters, and more.

The person behind the desk is able to speak into a microphone which will amplify their voice for passengers with a hearing device set to “T” for Telecoil.

All counters equipped with a hearing loop are marked with the universal hearing loop sign.

List of locations:

  • Information desks
    • Terminal 1 Arrivals, Level 2 Domestic Departures, International to Domestic Connections corridor
    • Terminal 3 Arrivals, Departures (near Gate B26)
  • Terminal 1 Gates D41, F62, E70/71
  • Terminal 3 Gates B25/26, A15, C35
  • Selected U.S. Customs and Border Protection counters
  • Selected Canada Border Services Agency counters
  • Lost & Found office

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