Travelling to/from Toronto Pearson and need mobility assistance?
Curbside assistance
Contact your airline at least 48 hours before your flight and tell them you’ll need assistance with mobility or equipment from the curb to the airplane or vice versa. Let them know about any specific supports you use. For Air Canada passengers only, please call 416-776-2700 or send an email to dispatch@aascanada.com to pre-arrange curbside assistance.
There are accessible drop-off locations on the Departures level inner curbs of both Terminals where an attendant can meet you and offer assistance into the Terminal. These zones have large accessibility symbols, cut curbs, tactile walking strips, seating, a phone with large print and Braille signage, and a QR code to request assistance. Here are the drop off zones on Departures:
Terminal 1: Posts 9, 21, 37
Terminal 3: Posts 17, 29
The attendant can also meet you at the parking, Sheraton hotel, Alt hotel and UP Express. Assistance is available approximately three hours prior to your flight’s departure.
Note: there is no designated drop off area on the Arrivals level at this time. However, Express Pass is available, where you can park for up to 20 minutes for free when picking up or dropping off passengers. Book your free Express Pass.
Picking up a loved one?
If you are driving, use the most convenient parking building. Once you have parked, proceed to the terminal to collect your loved one.
If you are meeting your loved one outside the terminal, please proceed to the Arrivals Level of the appropriate Terminal. Note that drivers are not to park or leave their vehicles unattended in these areas. Read more about passenger pick-up and drop-off.
Taking public transit to/from the airport?
WheelTrans
Pick-up and drop-off is at the inner curb of the following locations:
Terminal 1: Arrivals Level 1, Door E (between E1 and E3)
Terminal 3: Departures Level, Post 29
Read more about our Public Transportation, including UP Express.
Driving your own car?
Accessible parking spots are available for permit-holders in our garages. Read more about our parking options.
Vehicle height limits:
Terminal 1 garages: 2.4 metres
Terminal 3 garages: 2.0 metres
For taller vehicles, we recommend the uncovered lots at Value Park or Viscount Reserved, which connect to the terminals via the accessible Link train.
Need a taxi or limo from the airport?
Service animals are allowed. Get a taxi or limo here:
Terminal 1 – Arrivals Level (Map)
- Taxis: Door D
- Limos: Door C
Terminal 3 – Arrivals Level (Map)
- Taxis: Doors D, E and F
- Limos: Door F
Need an accessible taxi or limo for a non-folding mobility aid? Visit the pre-arranged desk inside Terminals 1 or 3 by Door A.
Read more about Taxi and limo service
How do I get around between Terminals?
The train between Terminals 1, 3, and Viscount (Terminal Link) is accessible.
If your flight is at the Infield Concourse gates, a shuttle bus connects you to Terminal 1 or 3 in about 10 minutes. Learn more.