Customs and immigration

Arriving in Terminal 1

If your flight arrives at Terminal 1, you will receive a paper customs declaration form to fill out during your flight. After you get off the plane, follow the directions to see a border services officer, who will verify your documents.

Automated border clearance (ABC)

Some passengers arriving in Terminal 1 can use the ABC kiosks to speed up their customs clearance process.

You can use the ABC kiosk if

  • You are a Canadian citizen or a permanent resident of Canada, or a US citizen and
  • You have a valid Canadian passport or permanent resident card, or US passport

How to use the ABC kiosk

  1. Fill out the Declaration Card you received on your flight.
  2. When you arrive at Terminal 1, go to one of the ABC kiosks located in the Canadian inspection services area.
  3. Follow the steps on the kiosk: insert your completed declaration card and answer the questions.
  4. Present your receipt and travel documents to the border services officer at the next checkpoint.

Clearing customs

There are detailed rules about what you may bring into Canada, both as a foreign traveller or a returning citizen. Some items may be subject to duty, taxes or restrictions, or even prohibited.

Arriving in Terminal 3

If your flight arrives in Terminal 3, you can use a primary inspection kiosk (PIK) to confirm your identity and submit your customs declaration. Up to five travellers with the same place of residence can use a kiosk together.

How to use the PIK

  1. Scan your travel document (for example: passport or permanent resident card.
  2. Take your photo at the kiosk when prompted.
  3. Answer a few questions to complete your declaration.
  4. Take your kiosk receipt to a border services officer.

Look for one of our representatives if you need help using the kiosk.

Who cannot use the kiosks?

The following travellers will be directed to a border services officer for in-person processing:

  • Unaccompanied minors
  • Travellers with a non-machine-readable travel document

NEXUS members and diplomats

If you are a NEXUS member, you can choose to use the dedicated NEXUS kiosk or use your passport at one of the regular PIKs. Diplomats and their families should continue to use the special services counter for in-person processing.

Save time with the eDeclaration app

Use the eDeclaration app to clear customs faster.

Can you use the app?

Yes
  • You are arriving at Terminal 3.
No
  • You are an unaccompanied minor.
  • Your passport or travel document is not machine readable.
  • You are arriving at Terminal 1.

How to use the eDeclaration app

  1. Before you arrive, download the app to your phone or tablet.
  2. Create and save your traveller profiles.
  3. Select "My Declaration" and answer the questions to create your quick response (QR) code.
  4. After you get off the plane, go to the self-service kiosk.
  5. Before you choose your language at the kiosk, scan the QR code from the app.
  6. Scan your travel document, take your photo and confirm your declaration on-screen.
  7. Take your kiosk receipt to a border services officer.

If you are unable to use a kiosk, go directly to the border services officer.

Clearing customs

There are detailed rules about what you may bring into Canada, both as a foreign traveller or a returning citizen. Some items may be subject to duty, taxes or restrictions, or even prohibited.

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