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Reporting a safety concern

Reporting a safety concern is everyone's responsibility. If you see something that should be addressed, complete our Safety Concern Form or send an email to

Examples of safety concerns:

  • Fuel spills
  • Unsecured doors
  • Slips and falls
  • Property damage
  • Incursions
  • Aircraft cutoffs
  • Wildlife


In the event of an emergency, call (416) 776-3033.

What happens when you report a safety concern?

When a safety concern is report, we start a 7-step process to assess and address the issue:

  • First response – Thank you for reporting!
  • Risk analysis – How serious is this event?
  • Investigation – What happened?
  • Root cause analysis – Why did this happen?
  • Corrective action – How are we going to fix this?
  • Audit – Did we fix the issue?
  • Feedback – All safe! Thank you for reporting.

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