At Toronto Pearson, we are committed to the health, safety and security of our employees, passengers and guests. Psychological safety and hazard reporting play an important role in helping us identify risks, prevent incidents and strengthen our safety culture.
On-site activities
The Safety Express Bus
When: Tuesday, September 22
Where:
- Terminal 1, Gate 120: 09:30 – 11:00
- Terminal 3, Gate C26: 11:05 – 12:30
What: Hop aboard the Safety Express Bus for an interactive learning experience focused on health, safety and security at Toronto Pearson. Meet subject matter experts, explore key safety programs and initiatives, and learn how different teams work together to identify hazards, mitigate risks and keep our airport safe and secure.
Along the way, enjoy engaging activities, test your knowledge and grab a donut or a slice of pizza while connecting with colleagues from across the airport community.
How: Just show up! No registration is required for this event.
Online learning
On Day 2 of CASW, we will review:
- Psychological safety
- Hazard reporting
- Proactive concerns
- Near misses
- What happens after a safety concern is reported
Once you have reviewed the day’s learning material, test your knowledge by taking today’s quiz.
Participants in today's quiz will be automatically entered into a prize draw for a chance to win one of our amazing prizes. Read the Terms and Conditions here.
Safety is a team sport
At Toronto Pearson, safety is a team sport. Reporting concerns as you see them helps keep us all safe. If you see something, say something.
Learn about how to report concerns.
Proactive concerns and near misses
Proactive safety concerns help identify and address risks before they lead to harm or incidents. They help us anticipate issues early so we can take action before they become bigger problems.
Taking action in advance helps:
- Prevent accidents
- Avoid injuries
- Reduce damage
- Create a safer environment
Near misses are unplanned events that could have caused injury, illness or damage but didn't, thanks to chance or quick action.
Reporting near misses helps:
- Reveal hidden hazards
- Prevent serious incidents
- Identify root causes
- Improve safety systems
Near misses are early warnings. Reporting them helps us stop accidents before they happen.
Psychological safety and hazard reporting
Psychological safety and hazard reporting are essential, especially in aviation and airport operations where early reporting can prevent incidents, injuries and operational disruptions.
People are more likely to report hazards when they feel safe speaking up without fear of blame, embarrassment or punishment. When employees feel comfortable raising concerns, asking questions and reporting mistakes or hazards, organizations can identify risks earlier and take action before someone gets hurt.
Hazard reporting should never be viewed as getting someone in trouble. It is about protecting people, equipment and operations. Every report helps strengthen our safety culture.
Speak up for safety
When was your last check-up from the neck up? In aviation and construction, a distracted mind is just as dangerous as a mechanical failure. Proactive risk management means treating mental health and stress as core flight-safety metrics.
- The Human Factor: Chronic stress and cognitive overload directly degrade situational awareness and decision-making from the cockpit to hangar to construction site.
- Prevention: Utilizing tools like Peer Support Programs to catch stress before it compromises the operation. Bringing mental health into daily Toolbox Talks and shift briefs.
- Risk Management: Building a true Just Culture where crew members can safely raise their hands and say, "I am not fit to fly today," without fear of stigma. Keeping EAP resources visible right on the site trailer.
Check in with your crew and yourself today.
Every hazard report matters.
Remember:
- If you see something, say something.
- Reporting hazards is a strength, not a weakness.
- Every report provides an opportunity to learn and improve.
- Your voice can prevent an injury or incident.
A strong safety culture begins with open communication and trust.
The next hazard report could be the one that prevents an injury, equipment damage or an aircraft incident. Your voice matters.
Report it to keep Toronto Pearson safe and hazard free!
If you notice something or someone out of place, a suspicious person, or even a small spill on the floor, never assume that someone else has or will report the same issue. It is better to receive multiple reports about the same issue than to have it go unreported and someone be injured as a result.
See it. Report it. Prevent it.
What happens when you report a safety concern?
When a safety concern is reported, a seven-step process is started to assess and address the issue:
- First response – Thank you for reporting!
- Risk analysis – How serious is this event?
- Investigation – What happened?
- Root cause analysis – Why did this happen?
- Corrective action – How are we going to fix this?
- Audit – Did we fix the issue?
- Feedback – All safe! Thank you for reporting.
After you take today’s quiz, be sure to join us again tomorrow for another learning opportunity and chance to win great prizes!