Volunteer

Pearson Airport volunteers love to greet people, be that friendly smiling face in the crowd and help people find their way in a dynamic setting.

Responsibilities

Welcome Team volunteers help passengers feel welcomed, relaxed and delighted by:

  • Greeting passengers throughout the terminals
  • Providing general directions to washrooms, restaurants, gates, airport services and more
  • Responding to basic passenger inquiries with thoughtful, enthusiastic and accurate answers
  • Enhancing the overall passenger experience at Pearson
Welcome Team members posing in front of screen
Welcome Team Junior Ambassador posing in front of screen
Welcome Team Co-op member posing in terminal
Welcome Team Volunteer Junior Ambassador Program Co-op Program 
(Post-Secondary)
Do you love helping others? Are you looking for a meaningful and stimulating volunteering experience? Join our Welcome Team and put your passion into practice. Become part of this dedicated and enthusiastic team of volunteers helping travellers navigate Canada’s largest airport. Are you looking for a meaningful and stimulating volunteering experience while fulfilling your community hours for high school? Join our Welcome Team and put your passion into practice. Become part of this dedicated and enthusiastic team of volunteers helping travellers navigate Canada’s largest airport. Do you want to enhance your customer service skills experience in an airport environment while completing your post-secondary co-op hours? Join our Welcome Team and put your passion into practice. Become part of this dedicated and enthusiastic team of volunteers helping travellers navigate Canada’s largest airport.

Required skills and qualifications

  • Ability to volunteer on a bi-weekly basis for a four-hour shift. There is a variety of shifts from 4:30 AM to 10:00 PM, seven days a week. Eight hours per month is required.

Required skills and qualifications

  • Be a minimum 14 years old
  • Attend a Greater Toronto Area secondary school
  • Be reliable and commit to a minimum 40 or 60 hours, for a maximum 8-month commitment

Required skills and qualifications

  • Attend a Greater Toronto Area post-secondary school
  • Ability to commit to at least one four-hour shift per week for duration of their co-op assignment

Thank you to everyone who attended our January 2025 information sessions and expressed their interest in joining the Welcome Team Program.

Applications are now closed until our next recruitment cycle. We will hold information sessions and accept applications again in Fall 2025.

Thank you to everyone who attended our May 2025 information sessions and expressed their interest in joining the Welcome Team Junior Ambassador Program. Applications are now closed until our next recruitment cycle. We will hold information sessions and accept applications again in May 2026.

 Our partnership with local post-secondary schools will begin accepting applications again in Fall 2025.
    

Why volunteer with us

There are many benefits to being a member of the Welcome Team:

  • Be part of team of people who share similar interests
  • Interact with people in a dynamic, exciting and vibrant setting
  • Help others
  • Receive training and mentoring from other airport employees and experienced Welcome Team members to help prepare you for your role
  • Participate in volunteer events and social activities
  • Get complimentary parking on days you are volunteering at Pearson
  • Receive a uniform vest and jacket

This is strictly a volunteer role. Participants receive no salary or benefits other than the satisfaction of helping our visitors.

Frequently asked questions