Reminder: as part of our Healthy Airport commitment, passengers are reminded that vented masks with exhalation valves are prohibited by Transport Canada.
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Volunteer

 

Responsibilities

Welcome Team volunteers help passengers feel welcomed, relaxed and delighted by:

  • Greeting passengers throughout the terminals
  • Providing general directions to washrooms, restaurants, gates, airport services and more
  • Responding to basic passenger inquiries with thoughtful, enthusiastic and accurate answers
  • Enhancing the overall passenger experience at Pearson
Welcome Team Volunteer Jr. Ambassador Program Co-op Program 
(Post-Secondary)
Do you love helping others? Are you looking for a meaningful and stimulating volunteering experience? Join our Welcome Team and put your passion into practice. Become part of this dedicated and enthusiastic team of volunteers helping travellers navigate Canada’s largest airport. Are you looking for a meaningful and stimulating volunteering experience while fulfilling your community hours for high school? Join our Welcome Team and put your passion into practice. Become part of this dedicated and enthusiastic team of volunteers helping travellers navigate Canada’s largest airport. Do you want to enhance your customer service skills experience in an airport environment while completing your post-secondary co-op hours? Join our Welcome Team and put your passion into practice. Become part of this dedicated and enthusiastic team of volunteers helping travellers navigate Canada’s largest airport.

Required skills and qualifications

  • Ability to commit to at least one four-hour shift per week for a one-year commitment. There is a variety of shifts from 4:00 am to 10:00 pm, 7 days a week.

Required skills and qualifications

  • Be a minimum 15 years old
  • Attend a Greater Toronto Area secondary school
  • Be reliable and commit to a minimum 40 or 60 hours, for a maximum 8-month commitment

Required skills and qualifications

  • Attend a Greater Toronto Area post-secondary school
  • Ability to commit to at least one four-hour shift per week for duration of their co-op assignment

Why volunteer with us

There are many benefits to being a member of the Welcome Team:

  • Be part of team of people who share similar interests
  • Interact with people in a dynamic, exciting and vibrant setting
  • Help others
  • Receive training and mentoring from other airport employees and experienced Welcome Team members to help prepare you for your role
  • Participate in volunteer events and social activities
  • Get complimentary parking on days you are volunteering at Pearson
  • Receive a uniform vest and jacket

This is strictly a volunteer role. Participants receive no salary or benefits other than the satisfaction of helping our visitors.

Frequently asked questions

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