Safety Program

Get involved

We offer many opportunities to get involved in safety programs or events, such as:

If you have questions or would like to get involved, contact the Toronto Pearson Safety Program team.

Operating under pressure

We know working in aviation is fast-paced and there is pressure to operate quickly. Even when working under pressure, it’s important to take a safety pause before starting your task. This means taking a moment to think through the task, consider the hazards and use safe practices and procedures to complete the task.

What to do if you’re under pressure

  • Say something - it’s important to express your concerns.
  • You may need to be assertive - learn to speak up when safety is on the line
  • Ask for help - extra hands can relieve some of the pressure to complete a task or meet a timeline
  • Take a moment - pause to catch your breath and revisit your standard operating and safety procedures

Lock then Walk

Security plays a big role in keeping Toronto Pearson safe. By maintaining the security of the airport, we contribute to an environment where workers, passengers, aircraft and our facility can remain safe from threats.

Unauthorized movement of passengers and employees between security areas has become a serious concern. These incidents could impact and inconvenience our airlines and passengers by causing flight delays.

Here’s how you can help prevent incidents from happening:

What you need to do:

  • Swipe your RAIC every time it is required.
  • When going through a secure door, always make sure you push or pull it closed until it locks before walking away.
  • Some doors have closers that cause them to shut slowly, which can allow the opportunity for someone to go through if the door is unattended. Monitor these doors until they’re fully closed behind you.
  • Stop anyone who tries to follow you through doors that are opened with a RAIC swipe.
  • Do your part in promoting a culture of security and report any concerns in the moment.

Slips and falls

Slips and falls are a common cause for injury. We often think of slip and falls as something that only happens in the winter. However, they can happen at any time of year, especially during rainy conditions. If you’re working outside, there are steps you can take to keep yourself safer by preparing for slippery weather and dealing with it when it comes:

  • Wear appropriate footwear
  • Use safe walking practices
  • Avoid distractions
  • Take extra care on moving walkways and escalators – if you have excess baggage, strollers, etc. be sure to use an elevator
  • Keep your workspace clear – be mindful of tripping hazards that can be caused by ground service equipment, chocks and cones
  • Always walk around equipment, never between
  • Call any indoor spills or outdoor areas that need to be treated into operations at 416-776-3055.

Slips, trips and falls are common when someone exits a vehicle onto unknown ground. During bad weather, take extra precautions when exiting a vehicle:

  • Look first before stepping out from the vehicle
  • Maintain three-point contact when stepping out
  • Use the vehicle for support
  • Do not grab objects such as coffee mug, water bottles, etc., as you are exiting, exit the vehicle first then retrieve items
  • Try to keep your centre of gravity over your support leg for better balance
  • Keep your hands out of your pockets
  • Look first before stepping out from the vehicle

 One of the best ways to prevent slips, trips and falls is through regular housekeeping of your work area. You can do this by regularly inspecting your workspace and keeping your work area clean and free of any hazards.

Fatigue in the workplace and how to prevent it

Physical fatigue affects the ability to exert force with your muscles. Physical fatigue most commonly results from physical exercise or loss of sleep and can often lead to mental fatigue.

Mental fatigue is a general decrease of attention and ability to perform tasks with normal efficiency. Mental fatigue often results from irregular sleep and is of particular concern to some airport workers, who are frequently required to work early in the morning or at night.

Fatigue can reduce your decision-making ability, attention and vigilance, and hinder your productivity, performance and ability to handle job stress. It can increase forgetfulness, errors in judgement, and lead to higher sick time and absenteeism, medical costs and accident rates.

Tips for workers to reduce fatigue:

  • EAT a healthy diet that promotes longer-lasting energy. Complex carbohydrates (starch) are preferable to simple carbohydrates (sugar).
  • AVOID fatty foods and junk food.
  • ADOPT a steady exercise routine that includes cardiovascular, muscle strengthening and flexibility workouts.
  • TRY to get at least 7.5 – 8.5 hours of sleep per night.
  • STAY positive. Make a conscious effort not to be overwhelmed by negative circumstances.
  • AVOID driving if you are tired, especially in inclement weather where vision is impaired.
  • AVOID excessive noise.

It is difficult to isolate the effect of fatigue on incident and injury rates. Awareness and recognition of the symptoms is the most effective method of combating fatigue.

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