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Courses
Training that supports a culture of safety, security and responsibility.
Mandatory courses for airport employees
Airport security and safety awareness
Explore issues of airport security from national and local levels. This course will give you the knowledge you need to contribute to the safety and security of Pearson Airport.
Facility control measures and evacuation plan
Understand how to efficiently and safely evacuate any building in the event of an emergency with this mandatory annual training for all airport employees.
Environmental awareness
Take this online course to learn about our environmental policies and our environmental management system, the first in North America to achieve ISO 14001 certification.
Customer Experience Service Behaviours
Discover the behaviours that define exceptional service at Pearson, and learn how to apply them in everyday interactions to create a consistent, first-class passenger experience.
Role-specific mandatory courses
GTAA contract worker online learning
GTAA contract workers are required to complete mandatory online training courses.
Welcome Team online training
In order to help support Toronto Pearson passengers, Welcome team members must complete these courses.
Optional learning opportunities
Human trafficking awareness training
Take this interactive e-learning course designed to help you recognize the signs of human trafficking and how to respond.