Not all disabilities are visible—and for many travellers, this can mean facing additional challenges in busy, high-sensory environments like airports. Invisible Disabilities Week, observed from October 19-25, is a chance to shine a light on the many physical, neurological, and psychological conditions that may not be immediately apparent but have a significant impact on daily life.
From autism and ADHD to chronic pain, anxiety, and learning disabilities, invisible disabilities can affect how someone experiences the world. At Pearson, we believe every journey should feel supported, safe, and welcoming. That’s why we’re committed to creating an airport experience that is accessible, inclusive, and designed with all travellers in mind
Supporting travellers with invisible disabilities
Our services aim to reduce stress and provide greater choice for passengers who may need additional support:
Sunflower Lanyard Program
Travellers can choose to wear a sunflower lanyard to discreetly signal that they may need extra time or assistance during their airport journey. Staff are trained to recognize the sunflower symbol and offer help when needed.
Travel Rehearsal Tours
Designed for those who may benefit from becoming familiar with Pearson’s environment ahead of their flight, these guided tours provide a walkthrough of check-in, security, and boarding procedures.