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Pass Permit Control Office

The Pass Permit Control Office helps with:

  • Submission of transportation security clearances to Transport Canada
  • Restricted area identity cards (RAICs)
  • Keycards
  • Pearson administration building pass
  • Vehicle markers
  • Airside vehicle operator’s permits (AVOPs) 

We are located in the Terminal 1 Parking Garage, Level 5.

Hours of operation

Monday to Friday*

8:00 am to 3:00 pm (until further notice)

*We are closed on the second Thursday of every month and on all statutory holidays 

Walk-in service

You can now visit our office when it's convenient for you, without a scheduled appointment. You do not need to book an appointment or notify the office of when you intend to visit us.

Walk-in service is available for both new and renewing employees, whether renewing or applying for TSC, RAIC, a keycard or other passes.

Return your passes and permits

You must return all security items issued by the Pass Permit Control Office to either the employer or the Pass Permit Control Office if you no longer need them. This includes all valid and expired security items such as RAICs, keycards, temporary passes, AVOPs, vehicle markers, and ACO cards.

Return of security items upon termination of employment

The GTAA recognizes that many Toronto Pearson workers have been left unemployed by the economic impact of COVID-19 on our industry. To continue to maintain safe and secure operations, all security items no longer required due to termination of employment at Toronto Pearson must be returned to the Pass Permit Control Office immediately. It’s important for everyone to stay safe and healthy during this time and practice physical distancing. If you are exhibiting or experiencing illness or any symptoms of COVID-19, please do not visit the office and arrange to attend at a later date.

Lost or stolen passes

If one of your security items is lost, stolen or misplaced, you must:

  1. Report it immediately to your employer and the Pass Permit Control Office.
  2. Complete the application form for the pass that was lost or stolen.


If you lose or fail to return a security item, you will have to pay a fee.


  • First time: $100
  • Second time: $200
  • Third time: $300 (GTAA and the company's signing authority will review the employee's right to hold a pass)
  • Refunds: 50% Refundable if pass returned within 30 days. No refunds after 30 days.


  • First time: $100
  • Second time: $100
  • Third time: $100
  • Non-refundable


  • First time: $50
  • Second time: $50
  • Third time: $50
  • Non-refundable


Payment can be made by debit or credit only.

Contact us

Frequently asked questions

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