Customer Experience Resource Centre

Across the Pearson community, we are united under one shared goal: to put the joy back into travel. Below are the tools that will help you deliver consistent, high-quality, passenger-focused service.
women talking in a store

Show You Care, Own the Moment, Go Above and Beyond

Delivering an exceptional customer experience at Pearson is a shared responsibility, made possible through strong collaboration across our entire ecosystem: our people, partners, service providers and passengers who drive us to do better. Our customer experience vision embodies the service and experiences we’re aiming to provide.

Recognition, Resources and Training

a man and a woman looking at a blueprint

Request Service Behaviour Posters and Job Aids

Reinforce the Service Behaviours with posters and job aids that provide clear, visible reminders that encourage use of the Behaviours in everyday interactions. Job aids
Posters

Have a question?

For questions or more information, please contact Pearson’s CX team: PassengerFirst@gtaa.com.