We welcome your comments and questions and look forward to hearing from you.
Please refer to our Frequently Asked Questions (FAQ)Online: firstname.lastname@example.orgPhone: Terminal 1 and Terminal 3: (416) 247-7678 Toll Free: 1-866-207-1690 TTY: (416) 776-3843 TTY Toll Free: 1-866-603-4495
Contact Toronto Pearson Customer Service
Contact Toronto Pearson Lost & Found
To better serve passengers, wheelchair and mobility assistance service is readily available to you through the airlines operating at Toronto Pearson. To pre-arrange this service, please contact your airline directly.
For more information, please visit www.torontopearson.com/whileyourehere/accessibility.
Submit a noise complaint using WebTrak. WebTrak is an online tool that provides near-real time and historical flight data so community members can investigate aircraft operations from any computer with internet access. WebTrak makes it easy for our neighbours and others to see what’s overhead, and convenient to submit a noise complaint. It’s also available 24/7.
To make a noise complaint by telephone, contact the Noise Management Office at (416) 247-7682. Our office hours are Monday to Friday, 8 a.m. to 5 p.m. Outside office hours, a prompted voice mail service will allow you to leave a complete and detailed message.
Please fill in the form below and be sure to carefully fill in all the mandatory fields. If you would like a callback from one of the Noise Office, please be sure check “yes” in the complaint form.
A few seconds after submitting the complaint form,“We Have Received Your Complaint” pop-up will appear. If you do not see this notice, please contact us at 416-247-7682 to register your complaint.
Terminal 1 and Terminal 3: (416) AIR-PORT (416) 247-7678Toll Free: 1-866-207-1690 TTY: (416) 776-3843 TTY Toll Free: 1-866-603-4495
Phone: (416) 776-5997
Peel Regional Police(905) 453-3311
Canada Border Services AgencyTerminal 1: (905) 676-3640Terminal 3: (905) 676-5416
Nexus(905)676-3477 (and 1-855-866-3987)
Border Information ServicesOutside Canada: (204)983-3500 or (506)636-5064Toll Free (Canada): 1-800-461-9999TTY (in Canada): 1-866-335-3237
CBSA-ImmigrationImmigration General Info: 1-888-242-2100
Canadian Food Inspection Agency(800) 442-2342
U.S. Citizenship and Immigration Services(800) 375-5283
U.S. Customs and Border Protection(905) 676-2606