Employee updates

Updated October 8 at 2:00 pm

Updated information from the Government of Canada on vaccines and air travel

This week, the Government of Canada released further information on the COVID-19 vaccine requirements for air travel and workers in the air travel sector. The advisory from Transport Canada provides more information on the August 13 announcement about vaccines for travellers and workers.

What this means for airports

Employers in the federally regulated air, rail, and marine transportation sectors will be required to establish vaccination policies for their employees.

Passengers departing from Canadian airports, will be required to be fully vaccinated in order to travel, effective October 30, 2021, with limited exceptions as part of a transition period until November 30.

A Canada-wide proof of vaccination for international travel is being developed in partnership with the provinces and territories.

Next steps

We continue to work with our airport partnersoperators and support them as they develop their individual corporate employee vaccination policies.

Beginning on October 30, travellers will be responsible for declaring their vaccination status and providing documentation prior to boarding.

For more information, read the full advisory from the Government of Canada.


Proof of vaccination required at food and beverage locations

Province of Ontario regulations require that patrons seeking access to certain dining and lounge operations and other food and drink establishments at Pearson must show proof of identification and proof of being fully vaccinated against COVID-19 to a representative of the operator of the establishment before they can enter the area. This includes airport employees entering as patrons.

There are limited exemptions, including workers, contractors, repair workers, delivery workers, students, volunteers, inspectors or others who are entering the business or organization for work purposes and not as patrons.

Read more information from the Province of Ontario, including a helpful FAQ.

October is National Disability Employee Awareness and Mental Health Awareness Month

We celebrate and honour National Disability Employee Awareness and Mental Health Awareness Month as an opportunity to learn, engage in dialogue and make the workplace inclusive, accessible, equitable and free from barriers so that we can all contribute fully to creating a healthy airport experience for all.

We are committed to a diverse workforce and the removal of any potential barriers to employment to promote an equitable and inclusive workplace so that we can innovate to meet the demands of the global marketplace and provide a warm welcome to people from across the globe.

When we increase representation of diverse experiences, it helps us meet customer and passenger demands by having a workforce more reflective of society, while providing our workplace with more diverse perspectives that lead to creative problem solving and innovative solutions.

To learn more about howe we are making the Airport more accessible for our employees and passengers, visit our accessibility page.

To learn more about the importance of mental health, the impacts of declining mental health, how to support ourselves and others, check out this presentation.

Latest news for airport workers 

  • Info Sessions available – Do you want to know more about changes to air travel at Toronto Pearson and how our Healthy Airport measures protect both employees and passengers? If you missed one of our info sessions, you can watch it here at your convenience:

Employee parking to resume in the Value Park Garage

With passenger travel resuming, our terminal parking garages are becoming busier and nearing capacity.

To maintain space for our passengers in the terminal garages, airport staff are being relocated to the Value Park Garage from the terminal parking garages starting October 1, 2021. The transition is expected to be completed by October 31, 2021. To facilitate this change, the Terminal Link will revert to two-train service as of October 1. Please give yourself extra time when taking the Terminal Link.

Parking keycards will be automatically updated to allow employees to access to the Value Park Garage.

If you have questions or concerns, please contact the parking permit office at parkingpermit@gtaa.com or (416) 776-2820. Various parking and transportation services and transport discounts are available to help ease your commute.

Healthy Employees

  • Since 2020, everyone at Toronto Pearson has been working to provide a Healthy Airport experience. Things may look a little different, but every change has been made with your health and the safety of our passengers in mind. Learn about new measures to keep you healthy at work.
  • The Toronto Pearson COVID-19 Case Log - Developed in partnership with the GTAA and the Public Health Agency of Canada (PHAC) this voluntary airport-wide case log provides basic, anonymous information about COVID-19 cases in the Toronto Pearson workforce. See the current log.

What our passengers will experience

When our passengers are ready to travel, we’ll be here to help them do it safely, with new processes, communications, and tools to help reassure them about their travel experience. Together, we can work to ensure a positive journey for our passengers as we all adjust to the changes in travel.

This is what passengers can expect.

Take a look at the new Departures experience for our passengers

COVID-19 testing options for departing passengers.

Getting to work and parking

Daily Park Terminal garages remain open to employees who are a part of the Employee Parking program. Employee parking has resumed in the Value Park Garage and Value Park Station South Lot is temporarily closed. The Viscount Station Reserved Lot will be closed for the winter.

The Parking Permit Office is closed for walk-in service. They are available to assist by email at parkingpermit@gtaa.com or 416-776-2820.

The Terminal Link train has resumed dual-train service. See the full schedule.

Many transit providers are operating on limited schedules on airport-area routes. Check with your preferred transit provider for current schedules:

Food and shopping

Due to lower passenger traffic, some shopping and food locations may be closed. Find out what’s open.

  • Quick service restaurants are open but their seating is closed.
  • Sit down restaurants have seating available, following physical distancing guidelines.
  • The Terminal 1 food hall remains closed.
  • To save time on your breaks and avoid queuing, Uber Eats mobile order pickup is available in both Terminals 1 and 3. Simply download the Uber Eats app on Google Play or the Apple App store, order your food ahead and pick it up at the location when it’s ready. Whether you’re pre-security, at the gate or moving through the terminals, grab and go with Uber Eats mobile ordering!

Resources for airport workers

Pearson Works! Online -Pearson Works! Online is a collaboration between the GTAA, the Toronto Airport Workers Council, and 20+ community services organizations committed to ready the industry’s workforce for post-COVID and beyond. This virtual resource centre includes training and development opportunities; Access to community resources for employment, housing, mental health and food security and the latest information on available government supports.

GTAA and the Toronto Airport Worker’s Council release statement on joint efforts to keep workers and passengers safe

The GTAA and Toronto Airport Worker’s Council (TAWC) met to discuss the impacts of COVID-19 on Toronto Pearson. Discussions focused on efforts to ensure the health and safety of workers who continue to service the airport, as well as workforce recovery strategies for airport workers and employers who have experienced significant difficulties of the virus. Read the full statement.

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