Updated October 8 at 2:00 pm
Latest news for airport workers
- Info Sessions available – Do you want to know more about changes to air travel at Toronto Pearson and how our Healthy Airport measures protect both employees and passengers? If you missed one of our info sessions, you can watch it here at your convenience:
- RAIC Applications and renewals – There have been several changes to the way you apply for or renew airport RAICS and other passes. Be sure to familiarize yourself before coming to the Pass Permit Office
- Toronto Pearson wins ACI’s ASQ award for Best Large Airport in North America for the 4th Year in a row! Thank you to airport employees!
Employee parking to resume in the Value Park Garage
With passenger travel resuming, our terminal parking garages are becoming busier and nearing capacity.
To maintain space for our passengers in the terminal garages, airport staff are being relocated to the Value Park Garage from the terminal parking garages starting October 1, 2021. The transition is expected to be completed by October 31, 2021. To facilitate this change, the Terminal Link will revert to two-train service as of October 1. Please give yourself extra time when taking the Terminal Link.
Parking keycards will be automatically updated to allow employees to access to the Value Park Garage.
If you have questions or concerns, please contact the parking permit office at firstname.lastname@example.org or (416) 776-2820. Various parking and transportation services and transport discounts are available to help ease your commute.
- Since 2020, everyone at Toronto Pearson has been working to provide a Healthy Airport experience. Things may look a little different, but every change has been made with your health and the safety of our passengers in mind. Learn about new measures to keep you healthy at work.
- The Toronto Pearson COVID-19 Case Log - Developed in partnership with the GTAA and the Public Health Agency of Canada (PHAC) this voluntary airport-wide case log provides basic, anonymous information about COVID-19 cases in the Toronto Pearson workforce. See the current log.
What our passengers will experience
When our passengers are ready to travel, we’ll be here to help them do it safely, with new processes, communications, and tools to help reassure them about their travel experience. Together, we can work to ensure a positive journey for our passengers as we all adjust to the changes in travel.
Take a look at the new Departures experience for our passengers
Getting to work and parking
Daily Park Terminal garages remain open to employees who are a part of the Employee Parking program. Employee parking has resumed in the Value Park Garage and Value Park Station South Lot is temporarily closed. The Viscount Station Reserved Lot will be closed for the winter.
The Parking Permit Office is closed for walk-in service. They are available to assist by email at email@example.com or 416-776-2820.
The Terminal Link train has resumed dual-train service. See the full schedule.
Many transit providers are operating on limited schedules on airport-area routes. Check with your preferred transit provider for current schedules:
- UP Express
- Brampton Transit
- GO Transit
Food and shopping
Due to lower passenger traffic, some shopping and food locations may be closed. Find out what’s open.
- Quick service restaurants are open but their seating is closed.
- Sit down restaurants have seating available, following physical distancing guidelines.
- The Terminal 1 food hall remains closed.
- To save time on your breaks and avoid queuing, Uber Eats mobile order pickup is available in both Terminals 1 and 3. Simply download the Uber Eats app on Google Play or the Apple App store, order your food ahead and pick it up at the location when it’s ready. Whether you’re pre-security, at the gate or moving through the terminals, grab and go with Uber Eats mobile ordering!
Resources for airport workers
Pearson Works! Online -Pearson Works! Online is a collaboration between the GTAA, the Toronto Airport Workers Council, and 20+ community services organizations committed to ready the industry’s workforce for post-COVID and beyond. This virtual resource centre includes training and development opportunities; Access to community resources for employment, housing, mental health and food security and the latest information on available government supports.
GTAA and the Toronto Airport Worker’s Council release statement on joint efforts to keep workers and passengers safe
The GTAA and Toronto Airport Worker’s Council (TAWC) met to discuss the impacts of COVID-19 on Toronto Pearson. Discussions focused on efforts to ensure the health and safety of workers who continue to service the airport, as well as workforce recovery strategies for airport workers and employers who have experienced significant difficulties of the virus. Read the full statement.