Coming soon: Pearson Partners Week!
Toronto Pearson connects passengers to their next adventure, provides jobs for our neighbours and drives the local economy. And we couldn’t do it without you – our airport employee community. We’re all working together to get back to helping millions of passengers a year take to the sky, and you’re at the heart of it, from the check-in counters to the taxiways, and baggage halls to snowplows.
This year, for the first time ever, we’re hosting Pearson Partners Week. From November 30 to December 4, we’ll be celebrating our partners and our employees all week long! Keep your eyes open for information and stories on all the work the airport community does to lift up our neighbours, and each other too. From workers to employers, from neighbours to our community partners, we’ll be highlighting all the great pieces that it takes to bring the Toronto Pearson community to life!
Promoting transparency: The Toronto Pearson COVID-19 Case Log
Developed in partnership with the GTAA and the Public Health Agency of Canada (PHAC) this voluntary airport-wide case log provides basic, anonymous information about COVID-19 cases in the Toronto Pearson workforce. Learn more.
Health check confirmation for airport employees
To continue to ensure we place the highest importance on the health and safety of workers and passengers in our airport, all airport employees will complete a health check at employee screening points.
By presenting your RAIC/keycard and entering the restricted area, employees will certify that they do not have conditions or symptoms that may indicate a COVID-19 infection.
Health certification questions:
- Do you have signs of a fever?
- Have you had a positive COVID test in the last 14 days?
- Have you had coughs or trouble breathing within the last 24 hours?
- Have you had close contact with someone diagnosed with COVID-19 (or isolating waiting for a test result at the direction of a public health authority) in the last 14 days?
- Have you been asked to self- isolate or quarantine by a doctor or local public health authority in the last 14 days?
If you answer YES to any of these questions, you must not enter. Inform your employer, leave the airport immediately and return home safely, and follow the advice of your healthcare provider or Telehealth Ontario.
Any employee who knowingly enters the restricted area using their RAIC/keycard and who responds YES to any of the above questions is making a false certification and risks the confiscation of their RAIC.
See the Directive issued August 24, 2020 for more information.
Temperature screening requirements
Starting July 30, 2020, employees at Toronto Pearson who are entering the airport’s restricted area will be required to have their temperature taken by the Canadian Air Transport Security Authority (CATSA).
This requirement for temperature screening is in conjunction with the Government of Canada’s order requiring that all departing passengers at Toronto Pearson have their temperature checked starting July 30.
Upon entering the Non-Passenger Screening area, employees will need to have their temperature taken at a CATSA temperature screening station. An employee found to have a temperature of 38°C or greater during the temperature screening, or refuses to be subjected to a temperature screening, will be denied entry into the airport’s restricted area. In addition, employees denied entry as a result of the temperature screening will be advised not to access any airport’s restricted area for a period of 14 days, unless they provide a medical certificate certifying that their elevated temperature is not related to COVID-19. Except for crew members, the employee’s RAIC/Restricted Area Pass (RAP) will be suspended by GTAA Safety and Security for the duration of the suspension.
The employee’s RAIC/Restricted Area Pass will be reactivated at the completion of the 14 day suspension; or, when the employee presents a negative COVID-19 test result or submission of a medical certificate to their employer certifying that the elevated temperature is not related to COVID-19. The employer, upon receipt and acceptance of the test results or medical certificate, may contact GTAA Safety and Security to arrange for the reactivation of the employee’s RAIC/RAP.
Violations of or non-compliance with the mandatory temperature screening measure may result in monetary or administrative penalties.
Why are employee temperatures being checked?
This new requirement for temperature screening is in conjunction with the Government of Canada’s order requiring that all departing passengers at Toronto Pearson have their temperature checked starting July 30. The Government of Canada is introducing this new regulation as part of a multi-layered framework of measures to protect Canadians and help prevent air travel from being a source for the spread of COVID-19. Temperature screening at airports has been endorsed by the International Air Transport Association and the International Civil Aviation Organization. Implementation of temperature checks in Canadian airports is necessary to help align with measures taken by an increasing number of international partners and will help build confidence and trust in the global aviation system.
Who will be checking employee temperatures?
Temperature checks will be conducted by CATSA staff as per Transport Canada’s regulations.
Will all airport employees have their temperatures checked?
All employees, except emergency responders and peace officers who are actively responding to an emergency, requiring access to the restricted area of the airport will have their temperature checked at a Non-Passenger Screening point.
What is the process for employee temperature checks?
Upon entering the Non-Passenger Screening area, employees will have their temperature taken at a CATSA temperature screening station. Two temperature readings will be taken by CATSA staff.
What if an employee has a medical reason unrelated to COVID-19 for having an elevated temperature?
Employees should obtain a medical certificate in advance should they experience an elevated temperature on a regular basis. In this case, employees should carry the medical certificate with them along with their valid RAIC/RAP when planning to enter the restricted area.
Resources for Toronto Pearson workers impacted by COVID-19
With the unprecedented COVID-19 situation and the significant impact it has had on the entire aviation community, our priority remains the wellbeing of Toronto Pearson workers. While we have worked tirelessly to support the airport operation, there have been significant impacts to the Toronto Pearson workforce.
We know that information and resources are important in a time like this. We want to pull as many COVID-19 related resources together in one place for you. Learn more.
GTAA and the Toronto Airport Worker’s Council release statement on joint efforts to keep workers and passengers safe
The GTAA and Toronto Airport Worker’s Council (TAWC) met to discuss the impacts of COVID-19 on Toronto Pearson. Discussions focused on efforts to ensure the health and safety of workers who continue to service the airport, as well as workforce recovery strategies for airport workers and employers who have experienced significant difficulties of the virus.
Read the full statement and list of initiatives the GTAA and TAWC remain committed to working together on.
Temporary changes at Toronto Pearson
Update on transit providers at Toronto Pearson
In these unprecedented times, we are dedicated to serving everyone at Toronto Pearson the best way we can while also adhering to public health recommendations.
Please remember, it is mandatory to wear a non-medical mask or face covering while riding Brampton Transit, MiWay, TTC, GO Transit and UP Express. Face coverings are also required in the Terminals and all airport buildings.
Trains are currently departing every 30 minutes from Toronto Pearson starting at 5:27 a.m. For information about temporary service reductions, please visit https://blog.metrolinx.com/2020/03/13/metrolinx-releases-latest-update-while-responding-to-covid-19-pandemic/
Transit providers at Toronto Pearson have reduced their service to the airport. Please contact your transit operator for the most up-to-date information about schedules.
Cash fares are now being accepted on the TTC; for GO Transit, please use PRESTO as no cash fares will be accepted.
Pass Permit Control Office
There are temporary changes to the security screening program at the Pass Permit Control Office. Learn more.
Parking Permit OfficeThe Parking Permit Office is not currently accepting walk-ins, but you can contact them by email at email@example.com or 416-776-2820 for assistance.
Value Park Garage and Value Park Lot closedEmployee parking access cards are not programmed for Terminal 1 and Terminal 3 Daily parking until further notice.
Shops and restaurants
At this time, some shops and restaurants at Toronto Pearson have reduced their hours or are temporarily closed. However, some locations remain open for our employees and passengers. You may notice that tables have been reconfigured to encourage physical distancing.
Useful links for airport workers
- As the lead agency responsible, PHAC is your best resource for the most up to date information on COVID-19.
- Stay in the know by following PHAC’s twitter feed.
- Sign up for the Inside Pearson newsletter for updates on information specific to you as an airport worker.
- Learn how we're helping to keep passengers safe.
- The Government of Ontario has a lot of useful information about protecting yourself and your loved ones against COVID-19, including the COVID-19 self-assessment check list.
- On November 4, Transport Canada changed the requirements for how airlines enforce physical distancing during boarding and deplaning, as well as when passengers are onboard the aircraft. Read the order.