Reminder: as part of our Healthy Airport commitment, passengers are reminded that vented masks with exhalation valves are prohibited by Transport Canada.
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Employee updates

Updated September 3 at 9 am

Installing plexiglass barriers in taxis and limos

We’re committed to taking all measures necessary to ensure a healthier airport environment for employees and passengers. As part of our Healthy Airport Commitment, we’ve covered the cost of installing plexiglass barriers in all airport taxis and limos and provided more than 6,000 pairs of gloves to our drivers. Drivers and passengers and are also required to wear face coverings at all times while inside a vehicle. 

Check out the video below to learn more.

Arriving passengers to be tested for COVID-19 as part of a research study

As part of a research study, beginning September 3, International and Transborder passengers arriving in Terminal 1 will have the option to be voluntarily tested for COVID-19 when arriving at Toronto Pearson. Any passengers who are ending their travel in Toronto and are asymptomatic are eligible to participate.

We are pleased to co-sponsor this initiative with Air Canada. Researchers from McMaster University and the University of Toronto who are working with not-for-profit company, McMaster HealthLabs, will carry out the study.

As part of our Healthy Airport initiative, the GTAA is committed to maintaining a safe and healthy work environment for airport employees. Through our support of this research study, our goal is to contribute to data collection and science-based study that will help inform public policy decision-making.

Sample collection for the study will be self-administered by participating passengers in semi-enclosed booths under the observation and instruction of McMaster Representatives. The booths are located past the CBSA checkpoint exit in Terminal 1, before passengers exit into the International arrival’s hall.

Participating passengers will only remove their face covering during the testing process and staff at the booths will be wearing face coverings and sanitizing the area to comply with our increased cleaning measures.

Physical distancing and normal CBSA health screening processes will also be maintained.

New health check confirmation for airport employees

As employees at our country’s largest airport, you play a key role in the future of a healthy aviation system in Canada. It’s our priority to keep our passengers and employees safe, while reducing the spread of COVID-19.

To continue to ensure we place the highest importance on the health and safety of workers and passengers in our airport, all airport employees will complete a health check at employee screening points.

By presenting your RAIC/keycard and entering the restricted area, employees will certify that they do not have conditions or symptoms that may indicate a COVID-19 infection.

Health certification questions:

  • Do you have signs of a fever?
  • Have you had a positive COVID test in the last 14 days?
  • Have you had coughs or trouble breathing within the last 24 hours?
  • Have you had close contact with someone diagnosed with COVID-19 (or isolating waiting for a test result at the direction of a public health authority) in the last 14 days?
  • Have you been asked to self- isolate or quarantine by a doctor or local public health authority in the last 14 days?

If you answer YES to any of these questions, you must not enter. Inform your employer, leave the airport immediately and return home safely, and follow the advice of your healthcare provider or Telehealth Ontario.

Any employee who knowingly enters the restricted area using their RAIC/keycard and who responds YES to any of the above questions is making a false certification and risks the confiscation of their RAIC.

We all have a part to play in a safe aviation system and a Healthy Airport for Toronto Pearson passengers and employees. 

Temperature screening requirements 

Starting July 30, 2020, employees at Toronto Pearson who are entering the airport’s restricted area will be required to have their temperature taken by the Canadian Air Transport Security Authority (CATSA). 

This new requirement for temperature screening is in conjunction with the Government of Canada’s order requiring that all departing passengers at Toronto Pearson have their temperature checked starting July 30. 

Upon entering the Non-Passenger Screening area, employees will need to have their temperature taken at a CATSA temperature screening station. An employee found to have a temperature of 38°C or greater during the temperature screening, or refuses to be subjected to a temperature screening, will be denied entry into the airport’s restricted area. In addition, employees denied entry as a result of the temperature screening will be advised not to access any airport’s restricted area for a period of 14 days, unless they provide a medical certificate certifying that their elevated temperature is not related to COVID-19. Except for crew members, the employee’s RAIC/Restricted Area Pass (RAP) will be suspended by GTAA Safety and Security for the duration of the suspension.

The employee’s RAIC/Restricted Area Pass will be reactivated at the completion of the 14 day suspension; or, when the employee presents a negative COVID-19 test result or submission of a medical certificate to their employer certifying that the elevated temperature is not related to COVID-19. The employer, upon receipt and acceptance of the test results or medical certificate, may contact GTAA Safety and Security to arrange for the reactivation of the employee’s RAIC/RAP.

Employees should obtain a medical certificate in advance should they experience an elevated temperature on a regular basis. In this case, employees should carry the medical certificate with them along with their valid RAIC/RAP when planning to enter the restricted area. Temperature screening will not apply to emergency responders and peace officers who are actively responding to an emergency.

Violations of or non-compliance with the mandatory temperature screening measure may result in monetary or administrative penalties.

If you have questions about temperature checks, please review the frequently asked questions below. If you have additional questions, please speak with your immediate manager and/or employer.

Temperature checks at Toronto Pearson is another new measure to ensure a Healthy Airport for everyone’s safety while travelling or working here. A healthy airport is everyone’s responsibility.

FAQs 

When will temperature checks begin for employees at Toronto Pearson?

Temperature checks for employees will begin July 30, 2020.

Why are employee temperatures being checked? 

This new requirement for temperature screening is in conjunction with the Government of Canada’s order requiring that all departing passengers at Toronto Pearson have their temperature checked starting July 30. The Government of Canada is introducing this new regulation as part of a multi-layered framework of measures to protect Canadians and help prevent air travel from being a source for the spread of COVID-19. Temperature screening at airports has been endorsed by the International Air Transport Association and the International Civil Aviation Organization. Implementation of temperature checks in Canadian airports is necessary to help align with measures taken by an increasing number of international partners and will help build confidence and trust in the global aviation system.

Who will be checking employee temperatures? 

Temperature checks will be conducted by CATSA staff as per Transport Canada’s regulations. 

Will all airport employees have their temperatures checked? 

All employees, except emergency responders and peace officers who are actively responding to an emergency, requiring access to the restricted area of the airport will have their temperature checked at a Non-Passenger Screening point.

What is the process for employee temperature checks?

Upon entering the Non-Passenger Screening area, employees will have their temperature taken at a CATSA temperature screening station. Two temperature readings will be taken by CATSA staff. 

What happens if an employee has an elevated temperature or refuses to be subjected to a temperature screening? 

An employee found to have a temperature of 38°C or greater during the temperature screening, or refuses to be subjected to a temperature screening, will be denied entry into the airport’s restricted area. In addition, employees denied entry as a result of the temperature screening will be advised not to access any airport’s restricted area for a period of 14 days, unless they provide a medical certificate certifying that their elevated temperature is not related to COVID-19. Except for crew members, the employee’s RAIC/Restricted Area Pass (RAP) will be suspended by GTAA Safety and Security for the duration of the suspension. 

What if an employee has a medical reason unrelated to COVID-19 for having an elevated temperature? 

Employees should obtain a medical certificate in advance should they experience an elevated temperature on a regular basis. In this case, employees should carry the medical certificate with them along with their valid RAIC/RAP when planning to enter the restricted area.

How is an employee’s RAIC access reinstated?

The employee’s RAIC/Restricted Area Pass will be reactivated at the completion of the 14 day suspension; or, when the employee presents a negative COVID-19 test result or submission of a medical certificate to their employer certifying that the elevated temperature is not related to COVID-19. The employer, upon receipt and acceptance of the test results or medical certificate, may contact GTAA Safety and Security to arrange for the reactivation of the employee’s RAIC/RAP. 

New health and safety guidelines for masks and facility access  

In response to the ongoing COVID-19 pandemic, we continue to evolve guidelines for employees and passengers using Toronto Pearson facilities, to ensure a safe work environment and healthier travel. Learn more.

Promoting transparency: The Toronto Pearson COVID-19 Case Log is now available 

Developed in partnership with the GTAA and the Public Health Agency of Canada (PHAC) this voluntary airport-wide case log provides basic, anonymous information about COVID-19 cases in the Toronto Pearson workforce. Learn more

Resources for Toronto Pearson workers impacted by COVID-19 

With the unprecedented COVID-19 situation and the significant impact it has had on the entire aviation community, our priority remains the wellbeing of Toronto Pearson workers. While we have worked tirelessly to support the airport operation, there have been significant impacts to the Toronto Pearson workforce. 

We know that information and resources are important in a time like this. We want to pull as many COVID-19 related resources together in one place for you. Learn more.

GTAA and the Toronto Airport Worker’s Council release statement on joint efforts to keep workers and passengers safe

The GTAA and Toronto Airport Worker’s Council (TAWC) met to discuss the impacts of COVID-19 on Toronto Pearson. Discussions focused on efforts to ensure the health and safety of workers who continue to service the airport, as well as workforce recovery strategies for airport workers and employers who have experienced significant difficulties of the virus. 

Read the full statement and list of initiatives the GTAA and TAWC remain committed to working together on. 

Temporary changes at Toronto Pearson  

Update on transit providers at Toronto Pearson 

In these unprecedented times, we are dedicated to serving everyone at Toronto Pearson the best way we can while also adhering to public health recommendations. 

It is now mandatory to wear a non-medical mask or face covering while riding Brampton Transit, MiWay, TTC, GO Transit and UP Express. 

UP Express 

Trains are currently departing every 30 minutes from Toronto Pearson starting at 5:27 a.m. For information about temporary service reductions, please visit https://blog.metrolinx.com/2020/03/13/metrolinx-releases-latest-update-while-responding-to-covid-19-pandemic/ 

Public Transit

Transit providers at Toronto Pearson have reduced their service to the airport. Please contact your transit operator for the most up-to-date information about schedules. 

Cash fares are now being accepted on the TTC; for GO Transit, please use PRESTO as no cash fares will be accepted.   

Pass Permit Control Office  

There are temporary changes to the security screening program at the Pass Permit Control Office. Learn more.  

Parking Permit Office  

The Parking Permit Office is not currently accepting walk-ins, but you can contact them by email at parkingpermit@gtaa.com or 416-776-2820 for assistance.  

Value Park Garage and Value Park Lot closed 

Employee parking access cards are not programmed for Terminal 1 and Terminal 3 Daily parking until further notice. 

Shops and restaurants  

At this time, some shops and restaurants at Toronto Pearson have reduced their hours or are temporarily closed. However, some locations remain open for our employees and passengers. You may notice that tables have been reconfigured to encourage physical distancing.  

Shop local and save! 

Paradies Lagardere, which operates several stores at Toronto Pearson, is offering a special experience and discount to all Toronto Pearson employees to shop privately at their specialty stores in the terminals.

This is a great opportunity to shop at our Toronto Pearson retail stores during these challenging times and save at Lolë, Scoreboard, Dylan’s Candy, Herschel, iStore and Discover. 

Employees can contact the Paradies Lagardere representative (irene.desousa@paradies-na.com) to book an appointment 24 hours in advance of the date they would like to shop and indicate the stores they would like to shop.  

A Paradies Lagardere representative will meet the employee at the store(s) on the specified date/time and provide about 15 minutes for the shopper to select their items.  

Employees who show their RAIC can save 20% on the cost of the items, including any additional discount that is available on the items. Safety remains a top priority and only one person will be allowed to shop in each store at a given time. Only debit and credit payments will be accepted. Please note there is no discount available at iStore locations.    

Working in the terminals and hungry? Get a large pizza from Beerhive for $9 

Beerhive, an OTG concept located in Terminal 3 (near gate B41), is selling fresh baked  large pizzas at a discounted price of $9 only to airport employees for pick up. View the flyer for details

Toronto Pearson eCommerce landing page pilot

At Toronto Pearson, we’re working to evolve the ways we serve our passengers in light of COVID-19 by exploring options for contactless online purchasing that will make the airport experience easier.

We’re currently piloting an eCommerce landing page where passengers can access all of our eCommerce options for restaurants, duty free, porter services, currency exchange, rental cars, public transit, parking and more.

Have a look at our new Online Shop landing page and if you use it, please submit your feedback. Our ultimate goal is to make the eCommerce site the best it can be.

Have your say in Toronto Pearson’s Environmental Sustainability Strategy

We’re updating our long-term goals to continue to keep Pearson’s Environmental Sustainability Strategy industry leading.

We know that environmental sustainability is important to airport employees and before the long-term strategy is finalized, we want to know what you think.

Learn more about Toronto Pearson’s long-term Environmental Sustainability Strategy and help to keep Pearson green by sharing your thoughts in an online survey at torontopearson.com/pearsongreen.

It’s important to hear from as many members of our airport community as possible, so please spread the word about Toronto Pearson’s long-term Environmental Sustainability Strategy consultation with your colleagues by sharing our environmental sustainability strategy and survey.

Save with DrugSmart Pharmacy’s Back To School Sale

With the end of summer approaching, it is time to get back to business and back to school. Take advantage of DrugSmart Pharmacy’s Back To School Sale and save on many essential back to school and office supplies. If you work in the terminals, be sure to drop by our full-service location from now until September 15th. Earn double rewards points on ALL store items each Thursday until September 11th.

See flyer for details.

Please note: The 10% Pearson Airport employee discount does not apply to this sale.

Useful links for airport workers 

 

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