Reporting and Recognition
At Toronto Pearson, we all play an important role in keeping our airport and passengers safe and secure. Whether it’s an emergency, security concern or preventing injuries from happening, by reporting early and providing the right details, we can create a safe environment for everyone.
Here is how you can report safety incidents and more to proactively keep Toronto Pearson safe:
Does it require immediate action? Call Airport Operations. Do not call 911.
Non-emergency situations: 416-776-3055
- Wet or slippery surfaces
- Wildlife activity
- Aircraft cut-off
- Airside equipment & airside parking concerns
- Facility maintenance issues
- Cleaning or garbage removal
- Property damage
Emergency situations: 416-776-3033
- Medical emergencies
- Life threatening situations
- Fire
- Fuel Spills
- Damage to an aircraft or equipment
Security concerns: 416-776-7381
- Unattended items
- Unsecured gates/doors
- Piggybacking
- Suspicious activity and suspicious vehicles
- Vandalism
Proactive concerns: Fill out the Reporting Form
For more information on our reporting program, visit our reporting a safety concern page here.
Eye on Safety Recognition Program
Do you know someone who’s gone above and beyond to keep our airport and passengers safe? Nominate them for the Eye on Safety Award – a program designed to recognize Toronto Pearson employees for contributing to the health, safety and security of our airport.
Nominations can be submitted at any time. For this week only, when you nominate a fellow employee both you and the nominee will be entered into a draw to win great prizes.
What’s coming up
Health, safety and security is everyone’s responsibility at Toronto Pearson. Check out all our NAOSH daily themes to refresh your knowledge, learn new health, safety and security skills and increase engagement within our community.
Every time you participate in an activity, you have a chance to enter our online contests and win a prize! Learn how you can participate in our events and online activities here.