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NAOSH Week – Day 2

Our topic for day two of NAOSH Week is reporting and recognition.
an aerial view of a city

Reporting and Recognition

On Day 2 of NAOSH Week, we will highlight proactive safety culture, the importance of reporting hazards and incidents in the moment and recognizing the efforts of our coworkers who keep our airport safe.

 

 

Online Learning

We will review:

  • The how, when and where of reporting

  • The Eye on Safety Recognition Program

 

Once you have reviewed the day’s learning material, test your knowledge of Reporting and Recognition with today’s quiz. Participants will be automatically entered into a prize draw for a chance to win great prizes. Terms and Conditions. 

The How, When, Where of Reporting

At Toronto Pearson, we all play an important role in keeping our airport and passengers safe and secure. Each member of our employee community is our eyes and ears that help keep us informed about incidents and hazards. Review these categories for effective reporting:

  1. Emergency situations

  1. Call 416-776-3033.

  1. This connects you to the Toronto Pearson emergency response, including on-site fire and police.

  1. Urgent non-emergency

  1. Call 416-776-3055 

  1. Includes maintenance-related concerns, wet and slippery surfaces. 

  1. Security concern

  1. Call 416-776-7381 

  1. Includes abandoned bags, piggybacking or a security door propped open.

  1. Proactive concerns

  1. Use the QR codes placed on posters/job aids or fill out the Reporting Form.

  1. Speak up about unsafe behaviours or work conditions that could lead to an accident.

 

Remember: if you see something, say something by contacting the above numbers.
Do not call 911 to report incidents at the airport. 

Find more information on our reporting page.

Reporting at the Airway Centre

If an incident occurs at the Airways Centre, call 911 & inform building management

When calling 911 always provide the following: 

  • Building address: Airway Centre – 5915 Airport Road Mississauga ON L4V 1T1 

  • Nearest cross streets: Campus Road and Bresler Drive. 

  • Floor number and suite number 

  • Inform building management of the emergency: 905-671-0008

 

Near Misses

A “near miss” in the workplace is an event that had the potential to cause injury, illness or property damage but did not, due to chance or quick action. It’s a close call that highlights underlying hazards. Reporting near misses is crucial because they can provide valuable insights into potential risks and help prevent future serious incidents.

The defining characteristics of a near miss is that there was potential for harm but no actual harm, injury or damage.

It is critical to report near misses as they can:

  • Reveal underlying hazards that need to be addressed to prevent future incidents.
  • Helps employers identify and address hazards before they lead to more serious consequences.
  • Be analyzed to help identify root causes and implement preventive measures to avoid similar incidents in the future.

Proactive concerns

A proactive safety concern refers to identifying and addressing potential safety hazards or risks before they cause harm or result in a near miss or incidents. It involves anticipating and mitigating potential safety issues to prevent accidents, injuries or damage.

Proactive safety concerns can include:

  1. Hazard identification and risk assessment
  2. Regular inspections and audits
  3. Employee training and education
  4. Safety protocol development and implementation
  5. Continuous monitoring and improvement

Reporting a proactive concern at an airport involves identifying and communicating workplace issues before employees get a near miss, injury or illness as a result.

Report, step by step:

  1. Identify the concern: speak up about unsafe behaviours or work conditions that could lead to an accident
  2. Report proactive safety concerns using this form
  3. Provide details: clearly describe the concern, including:
  • Location: Where the issue is occurring.
  • Description: What you observed.
  • Time: When you noticed the concern.
  • Your Contact Information: In case further details are needed.

The goals of proactive safety concerns are to:

  1. Prevent accidents and injuries
  2. Reduce risk
  3. Improve safety culture
  4. Enhance overall well-being

By addressing potential safety concerns proactively, individuals and organizations can create a safer environment and reduce the likelihood of adverse events.

Eye on Safety Recognition Program

The Eye on Safety Recognition Program is Pearson’s way of celebrating the individuals and organizations that go above and beyond to keep our airport and passengers safe. Throughout the year, airport employees can nominate coworkers, leaders, or organizations whose actions support health, safety, and security. Review the guidelines and submit a nomination!

Eye on Safety Newsletter

The quarterly Eye on Safety (EOS) Newsletter is full of helpful information for working safely at the airport. In each edition, you will find:

  • Information about safety events and contests
  • Helpful tips to identify and address common safety concerns at Toronto Pearson
  • News and updates

Sign up for the EOS newsletter to stay informed.

 

Extra Credit

During NAOSH Week, when you nominate a fellow employee both you and the nominee will be entered into a draw to win great prizes. Read the terms and conditions.

After you take today’s quiz and complete the extra credit exercise, be sure to join us again tomorrow for another learning opportunity and chance to win a prize!