Porters ensure you do not have to do any of the heavy lifting and are ready to assist in navigating your journey at Toronto Pearson Airport.
You can pre-arrange Porter Services ahead of your travel date(s). Passengers travelling with more than two live animals are recommended to request for Pre-Arranged Porter Service to ensure a smooth and quick airport transition.
To request for a Pre-Arranged Porter Service, please complete the form 24 hours in advance of your required service date. You will receive an email confirmation containing additional instructions within 12 hrs.
Fees Schedule
- $25.00 for pre-arranged online booking, including a personalized sign with your name
- Fixed rate of $20.00 for up to three check-in items
- Additional bag rate: $3.00 per bag
- Additional charge of $10.00 per pet cage or for any other equipment
- Transfer fee of $10.00 to Carpark, Sheraton Gateway, ALT Hotel, or another terminal
Important
Advance payment is required for pre-arranged bookings. Failure to make payment will result to automatic cancellation of your request. In the event of a cancellation after payment, refunds will be processed within 24 business hours.
Please note that requests for service dates less than 24 hours away cannot be pre-booked through the online form. Alternatively, upon your arrival, you may opt to hire a Porter, and assistance will be provided on a first-come, first-served basis.
Porter Direct Line
Terminal 1: 647-724-5092
Terminal 3: 647-724-5097
For All Departure Flights: Please call one of the terminal telephone numbers 15-20 minutes in advance: provide the airline name, destination and amount of baggage.
For International Arrival Flights: Upon arriving at the baggage hall after clearing passport/immigration control, please locate the Porter either at the entrance to the baggage hall in Terminal 3 or near the escalators in Terminal 1, and request assistance
For Domestic Arrivals Flights: Upon your arrival, please call Porter Service at Terminal 1 or Terminal 3 and provide your flight number along with the number of luggage pieces you have. A porter will then be dispatched to assist you at the baggage area.