We listened to feedback about ambient noise and we're making changes

After listening to feedback from our passengers and airline partners, we’re testing new measures to reduce the level of ambient noise in the terminals and make announcements more effective.

Starting December 2, final boarding call announcements will no longer be made throughout the entire terminal. Gate change announcements will still be made throughout the terminal, as needed.

Final boarding calls and live announcements will only be played in the assigned passenger lounge directly adjacent to a flight’s gate.

If not waiting at their gate, passengers can use flight information displays or torontopearson.com to monitor their flight.

This is a pilot program that will aim to gather feedback from passengers and employees, so we encourage you to send us your thoughts next time you travel through Pearson!

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