We station ourselves in the terminals and passengers can come and ask for directions and wayfinding help. We also escort them places and assist with anything they may need to make them feel comfortable inside of our airport.
I completed my 40 hours of community service for high school volunteering here, but I continued because I enjoy it so much. Helping people is one of my passions and I'm glad to have found a volunteer opportunity at such a young age to help people and make a difference in their lives. Just to see them smile and help them relax a little bit is a great thing.
I love being in the airport atmosphere because every single day is different. There’re so many different people that come here and some are just starting to fly by themselves for the first time. One of my proudest moments was helping a student who was a bit unsure of where to go and what to do and asked for my help. I escorted him through to security and he was so grateful, saying, “This means a lot to me.”
I would recommend this volunteer opportunity to other people and other high school students looking for community service hours. If you are somebody who wants to help people, who is looking for customer service skills and wants to be in a 24-hour environment, do this because it gives you the experience needed to work in a place that is moving all the time.
The Welcome Team is such a big family. We feel a close connection because we all share the same passion of helping people and we share stories about our experiences.
This is a once in a lifetime opportunity and it's one of the best experiences I've had throughout my high school career.
- Elyse, Toronto Pearson Welcome Team Jr. Ambassador
Welcome Team info sessions will be held soon, find out more and learn how you can apply to become part of our Welcome Team.