The win comes as part of ACI World’s Airport Service Quality (ASQ) program, which recognizes airports across the globe that deliver the best customer experience in the opinion of their own passengers. ASQ is the world’s only program that surveys passengers in the airport on the day they travel, while the experience is fresh in their minds.
Thank you to our passengers for the trust they’ve placed in us over the last year, and thank you to our employees for their commitment. From repatriating Canadians at the beginning of the pandemic to ensuring the flow of essential cargo and delivering our globally recognized Healthy Airport program, these awards would not be possible without the dedication to continuous improvement shown day in and day out by the entire Toronto Pearson employee community.
Learn more about our win.