“The feedback that I collect helps to start off a chain reaction that ultimately benefits the passenger,” he says. “Pearson acts on the feedback it receives, and this means that day by day, we’re making a difference and improving the experience. This brings me a lot of satisfaction.
“Consistency is the cornerstone of any successful airport,” Vianney continues, “and over the last four years Pearson has been unrelenting in its pursuit of customer service excellence. I feel privileged to be part of Pearson’s journey to be the best airport in the world.”
Thanks for everything you do, Vianney!
Be sure to check back each week as we profile a new employee as part of the celebrations around our recent ASQ win. Learn more about our 2020 ASQ award recognitions.