As the number of travellers begins to increase, you may experience delays related to passenger processing, as a result of an increased need for physical distancing, as well as new and longer requirements for processing due to additional questions and scans.
On departure, this may lead to longer wait times to check-in or pass through security screening. On arrival, passengers may experience longer than normal waits after deplaning, caused by reduced customs hall capacity to maintain distancing and more detailed examination of documents. We appreciate your patience during this time, as these new processes are in place to allow the airport community to continue working safely.
Policies in effect
Starting July 5, 2021, there are exemptions for fully vaccinated travellers to Canada who meet specific conditions. You may qualify for certain exemptions to federal quarantine and testing requirements if you:
- Are eligible to enter Canada
- Are asymptomatic
- Meet the Government of Canada requirements of fully vaccinated travellers
- Meet all other entry requirements, including entering your information in the ArriveCAN mobile app before arrival
Those who meet the requirements may be exempt from:
- Hotel stopover (for air travellers)
- Day-8 testing requirement
To learn if you qualify for exemptions to quarantine and testing requirements, please visit the Government of Canada’s webpage for vaccinated travellers entering Canada.
The following airport policies are currently in place for all travellers and employees, regardless of vaccination status:
- To help reduce the spread of COVID-19, all passengers and airport employees must wear a mask at all times. This includes the pre- and post-security screening areas of the terminals, parking facilities, inter-terminal train, sidewalks/curbs outside the terminals and other outdoor public areas.
- Terminal access is restricted to passengers who are travelling on the same day, passengers on layover for more than a day and airport employees on duty. Meeters and greeters or those dropping friends and loved ones off at the airport are not permitted to enter the terminals.
- When arriving at Toronto Pearson, please exit the terminal buildings immediately upon collecting your bags from the baggage carousel.
- As always, follow in-terminal signage and maintain a safe physical distance whenever possible.
There are exceptions to these airport policies. You will not be required to wear a mask if:
- You are under the age of two
- You are unable to remove a mask without assistance
- You have a medical condition that prevents you from wearing a mask. In this case, you are exempt from the rule provided you have a note from a licensed medical professional that certifies that you are unable to wear a mask for medical reasons. If asked by GTAA Public Safety Officer, Peel Regional Police or a CATSA screening officer, we suggest letting them know that you have a medical condition.
- You are dining at food and beverage locations
If you are not travelling, you may still enter the public areas of the terminal buildings if:
- You are a friend or family member of someone who requires mobility assistance
- You are accompanying a minor who is travelling alone
If you’re waiting to pick up a friend or family member, our convenient cell phone waiting areas are a great option. You can also book a free Express Pass, which allows up to 18 minutes of free parking in the Terminal 1 and 3 covered garages for picking up or dropping off passengers. If you choose the Express Pass option, please ensure you communicate your parking level and parking space to your arriving party.
What’s your travel journey?
If you’re planning on travelling through Pearson in the near future, here’s what you can expect along each of the major touchpoints of your airport journey:
- For all the latest on our response to COVID-19, see our Ready to Travel landing page.
- For more information on masks, visit the Government of Canada’s website.
- Learn about Air Canada’s CleanCare+ program.
- Explore WestJet’s Travel Ready program.
- To help you understand the rules in your destination country and do your part to stop the spread of COVID-19, you can use a third-party service, such as the interactive maps from Destination Canada (domestic travel) or Sherpa (international travel). These websites are not maintained by Toronto Pearson, so we recommend confirming these requirements with official resources, as well.
- If you’re travelling, see the Public Health Agency of Canada website for useful information.