To help reduce the spread of COVID-19, all passengers and airport employees must wear masks at all times in the airport. There are exceptions to this rule in place, listed below. Please note that Transport Canada has specific requirements for the use of masks in order to pass through security screening and to board a plane.
- If you are under the age of two.
- If you are unable to remove a mask without assistance.
- If you are dining at food and beverage locations.
- If you have a medical condition that prevents you from wearing a mask. In this case, you are exempt from the rule provided you have a note from a licensed medical professional that certifies that you are unable to wear a mask for medical reasons. If asked by GTAA Public Safety Officer, Peel Regional Police or a CATSA screening officer, explain that you have a medical condition.
Special requirements for travelling
Based on your travel plans, there may be new requirements that have been established since the last time you travelled, put in place to limit the spread of COVID-19. Choose the drop-down that fits your travel plans to learn more.
Cleaning, sanitization and hygiene
- Toronto Pearson has a new Chief Medical Officer, Dr. Edward Wasser. He helps us make science-based decisions for the health and safety of our employees and passengers. Learn more about Dr. Edward Wasser.
- Our Healthy Airport program was developed with the expertise of an industrial hygienist, ensuring that Toronto Pearson stays at the forefront of new technologies and the latest research.
- Enhanced cleaning throughout the terminals takes place every two hours, with a focus on high-touch areas, including escalators, moving walkways, handrails, stairways, baggage carts, kiosks and bathrooms.
- Cleaning staff take a four-level approach to cleaning using Tersano, Oxivir, Ultra-Lyte and Microbial/Probiotic, as recommended by our contracted industrial hygienist.
- Autonomous floor cleaners are in use throughout the airport.
Other actions we’re taking
We’ve added or enhanced cleaning procedures and will continue to evolve these processes as needed. These include:
- Additional cleaning and a heightened focus on high-touch areas, such as kiosks and handrails
- Additional hand sanitizer stations at key terminal locations, access points and other heavily travelled areas
- Use of disinfectant wipes and solutions for escalator, moving sidewalk, stairwell and baggage cart handrails and handles
- Regular disinfecting of all hard surfaces
- Frequent disinfection of terminal washrooms
- Regular disinfection of passenger processing kiosks
In addition to the above, passengers can now walk up to an information desk and be connected with a Passenger Service Representative by video, or through speakerphone, helping to minimize the amount of physical contact required.
We have many other ways for you to connect with a Passenger Service Representative at your convenience, including phone, email, and online by desktop or smartphone. See all the ways to reach us on our Contact Us page.