To help reduce the spread of COVID-19, all passengers and airport employees must wear masks at all times in the airport. There are exceptions to this rule in place, listed below.
- If you are under the age of two.
- If you are unable to remove a mask without assistance.
- If you are in the act of consuming food or beverages at one of our lounges or food and beverage locations while seated, please note, that these locations are now operating at 100% capacity and masking is required when transitioning and moving around the space and while entering and exiting the facility.
- If you have a medical condition that prevents you from wearing a mask. In this case, you are exempt from the rule provided you have a note from a licensed medical professional that certifies that you are unable to wear a mask for medical reasons. If asked by GTAA Public Safety Officer, Peel Regional Police or a CATSA screening officer, explain that you have a medical condition.
- Province of Ontario regulations now require that patrons seeking access to certain dining and lounge operations and other food and drink establishments at Pearson must show proof of identification and proof of being fully vaccinated against COVID-19 to a representative of the operator of the establishment before they can enter the area. Learn more.
Use the tool below to enter your travel information and get more information about your destination. You can also choose the drop-down to learn more about items impacting your travel plans.
Cleaning, sanitization and hygiene
- Toronto Pearson has a Chief Medical Officer, Dr. Edward Wasser. He helps us make science-based decisions for the health and safety of our employees and passengers. Learn more about Dr. Edward Wasser.
- Our Healthy Airport program was developed with the expertise of an industrial hygienist, ensuring that Toronto Pearson stays at the forefront of new technologies and the latest research.
- Enhanced cleaning throughout the terminals takes place every two hours, with a focus on high-touch areas, including escalators, moving walkways, handrails, stairways, baggage carts, kiosks and bathrooms.
- Cleaning staff take a three-level approach to cleaning using Tersano, Oxivir and Ultra-Lyte, as recommended by our contracted industrial hygienist.
- Autonomous floor cleaners are in use throughout the airport.
- We perform continuous and enhanced cleaning in the terminals, including bathrooms, escalators, moving sidewalks and other high-contact areas.
- Protective plexiglass barriers have been installed in over 600 airport taxis and limos to enhance the safety of passenger and drivers.
Other actions we’re taking
We’ve added or enhanced cleaning procedures and will continue to evolve these processes as needed. These include:
- Additional cleaning and a heightened focus on high-touch areas, such as kiosks and handrails
- Additional hand sanitizer stations at key terminal locations, access points and other heavily travelled areas
- Use of disinfectant wipes and solutions for escalator, moving sidewalk, stairwell, wheelchairs, and baggage cart handrails and handles
- Regular disinfecting of all hard surfaces
- Frequent disinfection of terminal washrooms
- Regular disinfection of self-service kiosks
Passenger Service Representatives are ready to help at several locations throughout the terminals. If a Passenger Service Representative is not at an information desk, you can still connect with them for assistance through video or through speakerphone.
We have many other ways for you to connect with a Passenger Service Representative at your convenience, including phone, email, and online by desktop or smartphone. See all the ways to reach us on our Contact Us page.