How we’re working together to safeguard the airport employee experience
As employees at our country’s largest airport, you play a key role in the future of a healthy and robust aviation system in Canada. The changes at our airport as a result of the COVID-19 pandemic are significant, but in conjunction with public health authorities and our airport partners, we’re working together to find ways to bring people back to the airport and planes back to the sky safely.
Our commitment to you
The Healthy Airport Commitment is our promise of the health of our passengers and employees. We commit to strong, consistent health standards for everyone travelling and working at our airport, following industry best practices and incorporating innovative technology solutions.
What does a Healthy Airport look like?
It will definitely look different. The GTAA and our airport partners have made major operational changes to the ways our passengers and employees will use the airport to keep them moving and keep it healthy.
Some of the changes include:
- An industry first COVID-19 case log, so workers understand the COVID-19 picture airport-wide
- Over 300 Plexiglass barriers installed, with a total of 600 planned, to provide distance between workers and passengers at check in counters and the CBSA and USCBP halls
- A comprehensive cleaning program, including innovative test programs for deep clean fogging of high traffic areas
- Enhanced indoor air filtering and monitoring, including a public air-quality reporting portal
- Over 5000 signs and decals to remind workers and employees to practice physical distancing
- Today, the GTAA announced that it would be installing Plexiglass barriers separating the front and back seats in all airport-licensed taxis and limos
What you can do
The part you play in keeping yourself and our passengers healthy varies depending on your role, but there are some general practices that we’re asking everyone who works in the airport to observe, to keep us all healthy:
- Wear your mask. Masks are mandatory in all public and passenger spaces.
- Keep your distance. If you haven’t already, ask your manager about alternate work processes that allow for extra space between passengers and coworkers. Two metres is best.
- Practice rigorous hygiene—wash your hands thoroughly, sneeze or cough into your elbow and use sanitizer on your hands
- Stay home if you’re sick, and report COVID-19 symptoms to your employer
- Check the Toronto Pearson COVID-19 Case Log for up to date information on virus transmission at airport employers
- Transport Canada has announced they will implement temperature checks for employees working in passenger areas. We will provide more information on this as the program rolls out.
What’s coming next
We’re working on several initiatives to try out new processes and technology. Stay tuned to learn more about innovations like new self-serve and touchless services, walk through disinfection, and UV sanitation.
The Healthy Airport campaign is an airport-wide initiative to ensure a clean and healthy airport for everyone that comes through our gates. We’ll be providing regular updates here and in the Inside Pearson newsletter where you can learn more.
Enhanced terminal air quality and monitoring
As we continue to evolve our health response to COVID-19, you may notice a new addition to Terminal 1 and Terminal 3—air quality monitoring stations. Designed to measure particulate in terminal airflow, these stations are part of a larger program to protect employee and passenger health by minimizing exposure to airborne hazards.
The new monitoring stations, pictured below, analyze air particles and report back on airborne contaminants. The monitors are connected to a publicly available online report airquality.torontopearson.com.
In addition to monitoring and reporting on air quality, we’ve made other improvements to terminal air quality to protect passenger and employee health:
- Ensured industry-recommended MERV-13 filters throughout both terminals
- Optimized airflow patterns in our terminal to improve flow and ventilation
We continue to analyze the latest information on the COVID-19 pandemic and best practices to ensure a clean and healthy airport for everyone that comes through our gates.
Plexiglass barriers to be installed in all licensed airport taxis and limos
The GTAA will be installing plexiglass barriers in all airport taxis and limos, to provide an added layer of protection for our drivers and passengers. This step comes after close consultation with industry partners, particularly the Consultative Committee on Taxis and Limos (CCTL), as well as elected officials at every level of government.
Recognizing that the taxi and limo industry provides an essential service for our passengers, our Groundside Transportation team has been working closely with partners to determine the right solution to keep both our passengers and drivers safe.