Healthy employees

How we’re working together to safeguard the airport employee experience

As employees at our country’s largest airport, you play a key role in the future of a healthy and robust aviation system in Canada. The changes at our airport as a result of the COVID-19 pandemic are significant, but in conjunction with public health authorities and our airport partners, we’re working together to find ways to bring people back to the airport and planes back to the sky safely.

Our commitment to you

The Healthy Airport Commitment is our promise of the health of our passengers and employees. We commit to strong, consistent health standards for everyone travelling and working at our airport, following industry best practices and incorporating innovative technology solutions.

What does a Healthy Airport look like?

It will definitely look different. The GTAA and our airport partners have made major operational changes to the ways our passengers and employees will use the airport to keep them moving and keep it healthy.

Some of the changes include:

  • An industry first COVID-19 case log, so workers understand the COVID-19 picture airport-wide
  • Plexiglass barriers installed to provide distance between workers and passengers at check in counters and the CBSA and USCBP halls
  • A comprehensive cleaning program, including innovative test programs for deep clean fogging of high traffic areas
  • Enhanced indoor air filtering and monitoring, including a public air-quality reporting portal
  • Plexiglass barriers have been installed to separate the front and back seats in all airport-licensed taxis and limos

What you can do

The part you play in keeping yourself and our passengers healthy varies depending on your role, but there are some general practices that we’re asking everyone who works in the airport to observe, to keep us all healthy:

  • Wear your mask. Airport workers must follow the face covering requirements of the GTAA Safe Workplace Policy Guideline at all times. Transport Canada no longer allows vented masks with exhaust valves, bandanas and neck gaiters, military-type masks such as gas masks or face coverings that completely cover the face. If you have a medical condition that prevents you from wearing a mask, you are exempt from the rule provided you have a note from a medical doctor certifying that you are unable to wear a mask, for medical reasons. As such, if asked by GTAA Public Safety Officer, Peel Regional Police or a CATSA screening officer, we suggest letting them know that you have a medical condition. For questions or concerns about mask requirements and accommodation, don’t hesitate to contact your human resources representative or a manager/supervisor on your team. For more on Transport Canada’s mask requirements, visit https://www.canada.ca/en/transport-canada/news/2020/04/use-of-non-medical-masks-or-face-coverings-in-the-canadian-transportation-system.html
  • Keep your distance. If you haven’t already, ask your manager about alternate work processes that allow for extra space between passengers and coworkers. Two metres is best. Note that on November 4, Transport Canada published Interim Order 12.The requirement of 2m physical distancing has been removed for passengers when boarding, deplaning and onboard an aircraft. In practice, this impacts passengers in the boarding bridge and in the gate lounge. Face coverings continue to be mandatory throughout these processes.
  • Practice rigorous hygiene—wash your hands thoroughly, sneeze or cough into your elbow and use sanitizer on your hands.
  • Stay home if you’re sick, and report COVID-19 symptoms to your employer.
  • Check the Toronto Pearson COVID-19 Case Log for up to date information on virus transmission at airport employers.
  • Airport workers who are entering the airport’s restricted area will be required to have their temperature taken by the Canadian Air Transport Security Authority (CATSA).

What’s coming next

The Healthy Airport campaign is an airport-wide initiative to ensure a clean and healthy airport for everyone that comes through our gates. Subscribe to the Inside Pearson newsletter for the latest information.

Healthy Airport video series

We’re committed to taking all measures necessary to ensure a healthier airport environment for employees and passengers. Watch our Healthy Airport video series to see how we’re putting our commitment into action.

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