COVID-19 has changed the way we work, and the way our passengers will travel. If you haven’t been here in a while, we’re glad to see you. If you’ve been here all along, thank you for what you’ve done to keep each other and our passengers safe and healthy.
As Canadians begin to feel more comfortable travelling, you may notice more passengers in our airport. Since 2020, everyone at Toronto Pearson has been working to provide a Healthy Airport experience. Things may look a little different, but every change has been made with your health and the safety of our passengers in mind.
Here’s how together, we’re bringing safe and healthy travel back.
Our commitment to you
The Healthy Airport Commitment is our promise of the health of our passengers and employees. We commit to strong, consistent health standards for everyone travelling and working at our airport, following industry best practices and incorporating innovative technology solutions.
What does a Healthy Airport look like?
If you’ve been at work throughout the pandemic, thank you. You’re already an expert in what makes a Healthy Airport. If you’re a new or returning airport employees, here are some of the ways we’re working together to stay safe and healthy:
- An industry first COVID-19 case log, so workers understand the COVID-19 picture airport-wide
- Plexiglass barriers installed to provide distance between workers and passengers at check in counters and the CBSA and USCBP halls
- A comprehensive cleaning program, including innovative test programs for deep clean fogging of high traffic areas
- Enhanced indoor air filtering and monitoring, including a public air-quality reporting portal
- Plexiglass barriers have been installed to separate the front and back seats in all airport-licensed taxis and limos
What you can do
The part you play in keeping yourself and our passengers healthy varies depending on your role, but there are some important steps everyone who works at Pearson can do to stay healthy:
- Learn about the vaccines and consider getting vaccinated. Our community and our industry have experienced significant impact due to the pandemic and enabling COVID-19 vaccines is an important way we can contribute to public health in our region and the recovery of the aviation and travel sector in Canada. When it’s your turn, consider getting vaccinated. Book an appointment at the Ontario vaccine portal and learn more at This is Our Shot.
- Wear your mask. Vented masks with exhaust valves, bandanas and neck gaiters, military-type masks such as gas masks or face coverings that completely cover the face are not approved by Transport Canada for use in airports. If you have a medical condition that prevents you from wearing a mask, you are exempt from the rule provided you have a note from a medical doctor certifying that you are unable to wear a mask, for medical reasons. For questions or concerns about mask requirements and accommodation, don’t hesitate to contact your human resources representative or a manager/supervisor on your team.
- Keep your distance. If you haven’t already, ask your manager about alternate work processes that allow for a safe distance between passengers and coworkers, wherever possible.
- Practice rigorous hygiene. Wash your hands thoroughly, sneeze or cough into your elbow and use sanitizer on your hands.
- Stay home if you’re sick, and report COVID-19 symptoms to your employer.
- Check the Toronto Pearson COVID-19 Case Log for up to date information on virus transmission at airport employers.
- Airport workers who are entering the airport’s restricted area will be required to have their temperature taken by the Canadian Air Transport Security Authority (CATSA).