As we worked to further improve baggage flow during the past year – as part of a long-term continuous improvement initiative called Baggage 2025 – we once again coordinated efforts among a diverse group of players: Air Canada, WestJet, Delta and American Airlines, which manage their own baggage handling; four independent companies that provide contract baggage services to other airlines; and our own GTAA teams from Aviation Services, Technical Services and IT. We also collaborated closely with the government agencies responsible for security, customs and border control: the Canada Border Services Agency (CBSA) and U.S. Customs and Border Protection (USCBP).

As we work closely with all of our partners and particularly our two major Canadian carriers, Air Canada and WestJet, we’re constantly prototyping and testing solutions, redefining responsibilities, developing best practices and planning together to meet future needs – all to keep a simple promise: “Every bag with every passenger.”