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Kinga Surma, Associate Minister of Transportation, Government of Ontario

Bonnie Crombie, Mayor of Mississauga

Steven Tufts, Spokesperson, Toronto Airport Workers Council (TAWC)

Neil Wilson, CEO, NAV Canada

Denis Vinette, Vice-President, Travellers Branch, CBSA

Mohamed Hassan, Executive Director, Ogaden Somali Community Association

John Coyne, Vice-President, External Affairs and Sustainability, Unilever Canada

Dianne Zimmerman, Manager, Environment, City of Mississauga

Deborah Flint, President and CEO, Greater Toronto Airports Authority

Contact Us

If you have any questions or comments regarding this report, or suggestions for topics you’d like to see covered in future reports, please write to us at:

GREATER TORONTO AIRPORTS AUTHORITY
Toronto Pearson INTERNATIONAL AIRPORT
P.O. BOX 6031
3111 CONVAIR DRIVE
TORONTO AMF, ONTARIO,
CANADA L5P 1B2

or send us an email to
PUBLICATION@GTAA.COM

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GTAA Annual Report 2019

PearsonPartners

Building economic resilience. Adapting through innovation. Creating a sustainable future.

These are our commitments for the long term – and they’re amplified by the strengths of those who work alongside us.

Meet our Pearson Partners

This report contains certain forward-looking information. Please refer to the section titled “Caution Regarding Forward-Looking Information” at the end of Management’s Discussion and Analysis for a review of risks and uncertainties, as well as material factors and assumptions related to forward-looking statements.

Partners in economic resilience

Toronto Pearson moves people towards growth, prosperity, economic development and employment, and helps our region thrive.

Bonnie Crombie, Mayor, City of Mississauga

View Bonnie’s message

More about economic resilience

Partners in Adaptability

Pearson has been a great partner for us in making sure that our air industry sector remains competitive, tourism flourishes and our economy is supported.

Denis Vinette, Vice-President, Travellers Branch, Canada Border Services Agency

View Denis’ message

More about adaptability

Partners in Sustainability

One of the great advantages of being engaged with Toronto Pearson and Partners in Project Green is the ability to begin the dialogue towards a circular economy.

John Coyne, Vice-President, External Affairs and Sustainability, Unilever Canada

View John’s message

More about Sustainability

Sustainability Approach and Performance

The City of Mississauga and Toronto Pearson have a shared goal around reducing our greenhouse gas emissions to minimize the impact of a changing climate.

Dianne Zimmerman, Manager, Environment, City of Mississauga

View Dianne’s message

More about our approach

Leadership and Governance

I look forward to working with our partners for the next era of evolution, the next chapter for Toronto Pearson to unfold.

Deborah Flint, President and CEO, Greater Toronto Airports Authority

View Deborah’s message

More about leadership and governance

A World Disrupted

As we were preparing this 2019 Annual Report for publication in early 2020, the world that Toronto Pearson helps to connect was dramatically disrupted by the coronavirus pandemic. The full impact of this unprecedented crisis – on people’s lives, on the health of communities, on economic well-being around the globe – will only become clear over time. What we do know is that the sharp reduction in air travel has had serious repercussions for airlines, airports and the entire aviation industry. The loss of connectivity is hampering an already hard-hit global economy – which in turn has created hardship, uncertainty and lost opportunities in our own region and right across Canada.

This year our report focuses on partnership. It’s a theme that has become all the more meaningful as we see Pearson’s diverse stakeholders coming together to protect the health of passengers and employees – while drawing on our airport’s legacy of planning, preparedness and adaptability to help our communities and the entire world recover, rebuild and reconnect.

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GTAA Annual Report 2019

PearsonPartners

Economic growth and vitality. Innovation that drives performance and quality. Social and environmental stewardship.

We magnify our airport’s impact by collaborating with diverse stakeholders who believe in the power of partnerships.

meet our Pearson Partners

Restoring economic vitality

The severe economic impact of COVID-19 will be felt for some time in Canada and around the world – and Toronto Pearson will play a critical part in accelerating the shift from crisis response to fostering recovery. As a global aviation hub and a continental gateway, we expedite international trade and investment while helping to drive employment and economic growth in the region on our doorstep.

Pearson’s role in renewing economic vitality is recognized by the Government of Canada, which moved promptly to provide an essential reduction in 2020 rent payments for Canadian airports. In our ongoing dialogue with federal officials, we’re exploring further relief and longer-term stimulus measures that will enable us to better support the national recovery effort. We’re also working on initiatives to restore the broader aviation, travel and tourism ecosystem, which supports hundreds of thousands of jobs and contributes billions to Canada’s GDP.

In particular, we’ve stressed the need to invest in transportation infrastructure, including enhanced airport facilities for a post-COVID environment. And we’ve added our insights to discussions around modernizing Canada’s borders with technologies that will make travel safer and boost travellers’ confidence as they venture back out into the world.

Get the latest updates on our COVID-19 response.

Partners in

Economic Resilience

Unlocking potential

Kinga Surma Associate Minister of Transportation, Government of Ontario

Connecting our communities

Pearson is in the zone

Connecting the Corridor

Who works at Toronto Pearson?

Steven Tufts Spokesperson, Toronto Airport Workers Council (TAWC)

Bonnie Crombie Mayor of Mississauga

Regional flight plan

Partners in

Economic Resilience

Fast-tracking innovation

The GTAA fosters a culture of creative collaboration and problem solving, especially through the use of technology. We’re constantly rethinking and adapting the processes by which we manage the flow of people, aircraft, baggage and cargo through Toronto Pearson. This drive to stay innovative, solving problems with speed and agility, has been particularly important in addressing COVID-19.

As our partners began responding to the crisis, we moved quickly to see how we could help. We consulted with our airlines, as well as retailers, restaurants and other vendors operating in our terminals, to understand their needs and discuss relief measures on a case-by-case basis. We quickly modified some facilities to better support carriers: for example, we reconfigured our airfield to offer Air Canada, WestJet and other airlines parking for aircraft.

Most importantly, we adopted new strategies to protect the health of passengers and airport employees. Working with the security and border control agencies, we found ways to safely facilitate check-in, screening, and customs and immigration. And we fast-tracked work in progress on enhanced passport scanning and biometric technologies to reduce unnecessary contacts. In making Toronto Pearson safer today, we’re creating a better passenger journey for the future.

Get the latest updates on our COVID-19 response.

Partners in

Adaptability

Better decisions together

Neil Wilson CEO, NAV Canada

Don’t be early!

Reinventing retail

How technology creates value

Igniting innovation

Reimagining baggage

Denis Vinette Vice-President, Travellers Branch, CBSA

Partners in

Adaptability

Balancing responsibilities

We consider environmental, social and governance factors in every aspect of the GTAA’s business activities and decision-making. Applying that lens will be all the more relevant going forward, as the impact of the COVID-19 pandemic obliges us to carefully balance public health and safety, operational efficiency and social responsibility.

Recovery will take time, particularly in the travel and tourism sector. We’re already working with our partners on every dimension of the challenge, keeping pace with evolving regulatory and economic measures. We’re also exploring new processes and technologies to ensure a secure, health-sensitive airport experience, bolstering passengers’ confidence as they resume travelling. These efforts require adaptability grounded in resilience – which speaks to the heart of Toronto Pearson’s purpose as a vital part of Canada’s infrastructure, built for endurance and longevity.

Our strategies are designed to keep our airport nimble and responsive while upholding the highest standards of safety and risk management. Moving forward, we’re committed to supporting our carriers as they rebuild capacity and reconnect to the world. The recovery of air travel globally will be mirrored by the return of jobs, growth and prosperity to the local and national economies. At the same time, we’ll continue seeking opportunities to do more – in our own operations and in collaborations with our partners and communities – to address the urgent challenge of climate change. As Toronto Pearson evolves to serve a dramatically changed world, our strategies must pass the test of sustainability.

Get the latest updates on our COVID-19 response.

Partners in

Sustainability

Embracing our diversity

Mohamed Hassan Executive Director, Ogaden Somali Community Association

Keeping it safe

Listening to our community

Reducing our carbon footprint

Partners driving change

John Coyne Vice-President, External Affairs and Sustainability, Unilever Canada

Protecting our planet

Partners in

Sustainability

Sustainability Approach and Performance

Sustainability approach

Sustainable Development Goals

Stakeholder engagement

Dianne Zimmerman Manager, Environment, City of Mississauga

Performance scorecard

Sustainability Approach and Performance

Leadership and Governance

Message from the President and CEO

Deborah Flint President and CEO, Greater Toronto Airports Authority

Board of Directors

Message from the Board Chair

Corporate governance

Leadership and Governance

Deborah Flint

Deborah Flint

President and Chief Executive Officer Effective February 2020.

Howard Eng

Howard Eng

Officer Served as President and Chief Executive Officer until the end of his term, February 2020.

Martin Boyer

Martin Boyer

Vice-President and Chief Information Officer

Craig Bradbrook

Craig Bradbrook

Vice-President, Aviation Services

Ian Clarke

Ian L.T. Clarke

Chief Financial Officer

Scott Collier

Scott Collier

Vice-President, Customer and Terminal Services

Katherine Hammond

Katherine (Kath) Hammond

Vice-President, General Counsel, Corporate Safety and Security

Mary Madigan-Lee

Mary Madigan-Lee

Vice President, Human Resources and Corporate Services Resigned as of April 2020.

Hillary Marshall

Hillary Marshall

Vice-President, Stakeholder Relations and Communications

Patrick Neville

Patrick Neville

Vice-President, Airport Development and Technical Services

Kim Stangeby

Kim Stangeby

Vice-President and Chief Strategy Officer

More leadership and governance

A World Disrupted

As we were preparing this 2019 Annual Report for publication in early 2020, the world that Toronto Pearson helps to connect was dramatically disrupted by the coronavirus pandemic. The full impact of this unprecedented crisis – on people’s lives, on the health of communities, on economic well-being around the globe – will only become clear over time. What we do know is that the sharp reduction in air travel has had serious repercussions for airlines, airports and the entire aviation industry. The loss of connectivity is hampering an already hard-hit global economy – which in turn has created hardship, uncertainty and lost opportunities in our own region and right across Canada.

This year our report focuses on partnership. It’s a theme that has become all the more meaningful as we see Pearson’s diverse stakeholders coming together to protect the health of passengers and employees – while drawing on our airport’s legacy of planning, preparedness and adaptability to help our communities and the entire world recover, rebuild and reconnect.