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If you have any questions or comments regarding this report, or suggestions for topics you’d like to see covered in future reports, please write to us at:

GREATER TORONTO AIRPORTS AUTHORITY
Toronto Pearson INTERNATIONAL AIRPORT
P.O. BOX 6031
3111 CONVAIR DRIVE
TORONTO AMF, ONTARIO,
CANADA   L5P 1B2

or send us an email to
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GTAA Annual Report 2019

PearsonPartners

Building economic resilience. Adapting through innovation. Creating a sustainable future.

These are our commitments for the long term – and they’re amplified by the strengths of those who work alongside us.

Meet our Pearson Partners

Partners in economic resilience

Toronto Pearson moves people towards growth, prosperity, economic development and employment, and helps our region thrive.

Bonnie Crombie, Mayor, City of Mississauga

Partners in Adaptability

Pearson has been a great partner for us in making sure that our air industry sector remains competitive, tourism flourishes and our economy is supported.

Denis Vinette, Vice-President, Travellers Branch, Canada Border Services Agency

Partners in Sustainability

One of the great advantages of being engaged with Toronto Pearson and Partners in Project Green is the ability to begin the dialogue towards a circular economy.

John Coyne, Vice-President, External Affairs and Sustainability, Unilever Canada

Sustainability Approach and Performance

The City of Mississauga and Toronto Pearson have a shared goal around reducing our greenhouse gas emissions to minimize the impact of a changing climate.

Dianne Zimmerman, Manager, Environment, City of Mississauga

Leadership and Governance

I look forward to working with our partners for the next era of evolution, the next chapter for Toronto Pearson to unfold.

Deborah Flint, President and CEO, Greater Toronto Airports Authority
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GTAA Annual Report 2019

PearsonPartners

Economic growth and vitality. Innovation that drives performance and quality. Social and environmental stewardship.

We magnify our airport’s impact by collaborating with diverse stakeholders who believe in the power of partnerships.

meet our Pearson Partners

Partners in

Economic Resilience

Partners in

Adaptability

Partners in

Sustainability

Sustainability Approach and Performance

In 2019, about 20.8 million departing passengers went through security screening at Toronto Pearson, an increase of one per cent over the previous year (proportionate to overall growth in passenger traffic). The steady flow of passengers is facilitated by our close working relationship with the Canadian Air Transport Security Agency (CATSA), which has strengthened in recent years.

In 2017, we introduced an enhanced screening process called CATSA Plus in the U.S. departures area of Terminal 1. Integrating technologies to automate boarding pass validation, the new system also allows multiple passengers to load and advance their inspection bins at the same time. And it applies human-centred design in providing, for example, more space at the end of the process for passengers to retrieve and organize their belongings without feeling rushed.

These performance improvements, welcomed by passengers and airlines alike, show the value of partnership.

A new screening system allows multiple passengers to load and advance their inspection bins at the same time.

CATSA Plus was implemented in Terminal 3 at the beginning of 2018, then phased into Terminal 1’s domestic and international areas through the rest of that year into early 2019. With more than twice the throughput of earlier solutions, our improved screening lines now rank among the most efficient in North America. During the past year, just over 95 per cent of passengers experienced an average screening time of less than 15 minutes; this was an improvement of nearly three percentage points compared to 2018.

These performance improvements, welcomed by passengers and airlines alike, show the value of partnership. The GTAA continues to help expand and enhance security facilities, and our security and IT experts work with their CATSA counterparts on everything from trusted U.S. traveller screening to the latest facial recognition and biometrics technologies. At the same time, we’re working with Transport Canada and the aviation industry to advance discussions on the future of Canada’s airport security screening authority.

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