#1 in North America – once again – for airport service quality

In 2018, for the second consecutive year, Toronto Pearson received top ranking for our size category in the annual Airport Service Quality (ASQ) survey, conducted globally by Airports Council International. Our ASQ score of 4.45, up from 4.31 the previous year, places us ahead of all other airports serving more than 40 million passengers annually – not only in North America, but also in Europe, Africa, Australia, Latin America and the Caribbean.

The benchmark ASQ survey, conducted quarterly, measures 10 key quality indicators, from wait times at security, to the helpfulness of airport employees, to overall cleanliness and ambience. Toronto Person’s scores once again rose significantly in all categories, extending the upward curve of continuous improvement we’ve charted over the past decade.

This recognition for our collective efforts means all the more when we consider who ultimately judges our performance: the travellers who appreciate all aspects of their Pearson experience, from the efficiency of our check-in kiosks, to the range of dining options we offer, to the 1,700 new signs we’ve installed to improve flight updates and wayfinding.

1.5 million passengers assisted

Over the past year, community members participating in the Toronto Pearson Volunteer Program helped more than 1.5 million passengers through our terminals, answering questions and guiding them on their way in both pre- and post-security areas.