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People, baggage, cargo, aircraft – our priority at Toronto Pearson is to keep everything moving quickly and smoothly. That means constantly enhancing systems and processes to benefit from smart technologies and human-centred design. Helping all of our partners in airport operations work together efficiently toward common goals. Providing the highest-quality passenger experience, with attractive amenities on offer in a safe, supportive environment. And doing it all as sustainably as possible.
Read the full ideas in motion op-edIdeas in Motion Our global hub airport, like our community, is a place where everyone is moving toward some new possibility – and no one is simply passing through.
The closer the teamwork
How do you get 49,000 people employed by 470 organizations to work even better together? By tapping into the deep sense of pride that comes with working at one of the world’s great airports.
For everyone working at our airport, in every kind of role – from check-in agents and baggage handlers to security screeners and sous-chefs – there are endless opportunities to make a positive difference in travellers’ lives.
The cooler the experience
Toronto Pearson is constantly evolving – transforming the passenger experience from simply waiting for the trip to start to feeling that a memorable journey has already begun.
The higher the quality
Toronto Pearson passengers tell us what matters most to them. And they rank us first in North America among comparably sized airports for all-round quality.
The lower the impact
Across Toronto Pearson, we’re working together to save energy, use water wisely, better manage waste and fulfill our commitment as an airport that’s here to serve not only people, but the planet.
From suggestions on signage and device charging stations to ideas on how we can improve various airport features or services, we welcome passenger feedback, take it to heart – and act on it.