Stay in-the-know about airport-wide programs, events, and initiatives as part of our Employee Community Engagement Program. Together, we can continue to make Toronto Pearson a great airport and a great place to work.
As a hub airport, Toronto Pearson creates connectivity, attracting business from around the world, accommodating the growing needs of local communities, and driving trade and foreign direct investment. As such, Toronto Pearson have the privilege of positively affecting many people. The best way to show how Toronto Pearson as a hub airport creates an impact across our communities is to share stories from local organizations.
This first video features Elizabeth Carswell, Vice President, Sales, Optech Inc. She speaks about how Toronto Pearson helps keep Optech connected with global clients and the important role the airport plays in ensuring Optech equipment ships on time. Share this video through social media using the hashtag #economicimpact. Learn more about Toronto Pearson’s economic impact.
A second Starbucks has opened pre-security in Terminal 1, International Arrivals. This is a great place for you to enjoy a coffee, grab a quick breakfast sandwich or take a cookie break. This new location is perfect for you and our passengers’ families and friends to enjoy a coffee while they wait for an incoming international passenger. The new Starbucks location is open from 7 a.m. - 11 p.m. daily.
We are pleased to announce that all CIBC branches and Automated Teller Machines (ATMs) are now open in both Terminals 1 and 3 at Toronto Pearson. Our multi-year partnership with CIBC, which was announced in December 2013, establishes this iconic Canadian national bank as our Exclusive Financial Institution Sponsor.
We are committed to improving customer service and in-terminal amenities for both our passengers and employees and this partnership embodies that commitment. CIBC clients and Toronto Pearson passengers and employees benefit from access to CIBC ATMs and branches, among other offers within the terminals.
To align with our commitment to employees, CIBC offers special benefits for employees who work for partner companies, tenants, and other agencies at Toronto Pearson.
Please join us in welcoming CIBC to Toronto Pearson and visit a branch to learn more about the special offers available to you.
Following the operational disruption that occurred in January 2014 due to unusual winter weather, the GTAA conducted a review of how Toronto Pearson functions during irregular operations and what happened during that weather event specifically. In April, we shared the January 2014 Operations Disruption: Review and Recommendations report explaining the 12 Recommendations to improve Toronto Pearson’s operations and customer service.
Thanks to the collaboration and support from our airport partners – air carriers, NAV Canada, CBSA, service providers, and more – and the hard work of Toronto Pearson employees, the GTAA is pleased to announce that the implementation of the 12 Recommendations is now materially complete.
As always, safety – for our employees and our passengers – is our utmost priority. We’re continuing to welcome all feedback, ideas, and suggestions from employees. Connect with us by:
Read the latest Eye on Safety newsletter, published by the Toronto Pearson Safety Program.
This edition features the results of this year’s Safety Climate Survey, information on Suspicious Sam, and real life examples of the safety reporting cycle in action. Please share this newsletter with your colleagues. For information on how to receive printed copies, email TPSP@gtaa.com.
The Toronto Pearson Safety Program is an airport wide safety and security program. Our vision is zero injuries and is supported by the concept that all injuries and accidents can be prevented.
The Canadian Air Transport Security Authority (CATSA) is enhancing Non-Passenger Screening capacity across Canada to ensure the air transportation industry remains secure, competitive and in line with international standards.
What’s new?On November 28, 2014, Toronto Pearson is implementing the first phase of Non-Passenger Vehicle Screening (NPSv) as you enter the airfield from the perimeter.
Vehicles and people will be screened separately. This means that if your vehicle is screened, you will park and exit the vehicle. CATSA screening officers will then examine your vehicle; occupants and their belongings will go through a screening process similar to the NPS process in the terminals.
How will NPS and NPSv affect YOU?Non-Passenger Screening (NPS) and Non-Passenger Vehicle Screening (NPSv) are regulations of Transport Canada and are the law. Anyone who refuses to comply with NPS and NPSv will be asked to surrender their RAIC, meaning they cannot enter or remain within restricted/sterile areas.
Screening officers will check your RAIC and screen you and your possessions according to the prohibited items list. Tools and materials of the trade are evaluated by screening officers as appropriate to your work order. Liquids, aerosols and gels (LAGs) are subject to screening, but are permitted in volumes reasonable for the day.
At Toronto Pearson, our priority is safe travel. When you comply with NPS regulations, you help keep your airport coworkers and passengers safe.
For more information on NPS and NPSv, speak with your employer or contact CATSA.Online: www.catsa.gc.ca/non-passenger-screening Phone: CATSA at 1-888-294-2202.
Starting April 28, 2014, the Canada Border Services Agency (CBSA) will begin enforcing regulations relating to Customs Controlled Areas (CCA) within Toronto Pearson.
A Customs Controlled Area (CCA) is a designated area where there is a likelihood that airport employees and departing domestic travellers come into contact with international travellers or goods that have not yet been cleared by the Canada Border Services Agency.
Airport employees in a CCA may be questioned, searched or examined while within or when exiting a CCA. CCAs will have little impact on employees who access these areas for valid purposes.
For more information on CCAs, read the pamphlet and questions and answers, speak with your employer or contact the CBSA:Online: www.cbsa.gc.ca Phone: 1-800-461-99991-866-335-3237 (TTY)
Working at Toronto Pearson? Keep up to date on events and initiatives happening at the airport. It's part of our growing Toronto Pearson Employee Community engagement plan to foster airport-wide awareness and involvement because together we can make this the best airport in the world. Sign up for the monthly Events & Initiatives Update.