• Toronto Pearson Employee Community

    Stay in-the-know about airport-wide programs, events, and initiatives as part of our Employee Community Engagement Program. Together, we can continue to make Toronto Pearson a great airport and a great place to work.

  • Downtown Express Service ends November 1, 2014

    Effective November 1, 2014, the Downtown Express Service will cease operations at Toronto Pearson Airport.

    Here are some alternate modes of transportation for passengers who travel to Toronto’s downtown core:

    Taxis and Limos T1 & T3 - Arrivals Level Curbs
    Public Transit T1 – Ground Level – Outside Door "S"
      T3 – Arrivals Level – Outer Curb

    Should you have any questions, please contact Marina Marchetti at 6-4519.

  • Indoor Google Maps arrives at Toronto Pearson

    We are happy to announce that Toronto Pearson is one of the first Canadian airports to introduce indoor Google Maps to enhance the passenger experience.

    The maps can be accessed on Google Maps or using the Google Maps App available for Android and iOS. By zooming into Terminals 1 or 3, passengers can use the service to discover key points of interest in the areas pre-security and post-security, before they board their flights. The indoor maps show the terminal floor plans to help passengers locate amenities, restaurants and retail locations, as well as navigate from one point of interest to another.

    We are committed to enhancing the passenger experience, and are thrilled that indoor Google Maps enables us to connect with passengers using technology that meets their needs.

    Please share this news with your family and friends.



  • Eye on Safety Newsletter

    Read the latest Eye on Safety newsletter, published by the Toronto Pearson Safety Program.

    This edition features the results of this year’s Safety Climate Survey, information on Suspicious Sam, and real life examples of the safety reporting cycle in action. Please share this newsletter with your colleagues. For information on how to receive printed copies, email TPSP@gtaa.com.

    The Toronto Pearson Safety Program is an airport wide safety and security program. Our vision is zero injuries and is supported by the concept that all injuries and accidents can be prevented.



  • Let’s Rethink Terminal 3

    The Terminal 3 Enhancement Project (T3EP), expected to be complete in 2017, will improve passenger flow and introduce new and refreshed facilities and retail offerings to better meet the needs of airport users today and in the future. #ReThinkT3 

    Looking Ahead

    In 2015, many of the check- in counters in the Departures hall are being replaced. Recently, the T3EP Project Team hosted an employee review of the new counter design. Overall, the turnout was high, and we heard consistent feedback. The Project Team will take that feedback into consideration and we'll follow up to share how it was reflected in the final design. Thank you to those who participated.

    Stay in the know about the Terminal 3 Enhancement Project

    As the T3EP progresses, you’ll see construction hoarding popping up in many different places terminal-wide. Need more information? Visit torontopearson.com/rethink. Questions, comments, concerns, want to get involved? Email us at community.engagement@gtaa.com or call (416) 776-5739.

  • Wi-Fi Upgrade Now Complete

    You spoke, we listened. Our Wi-Fi upgrade is complete in Terminals 1 and 3.

    What’s happening?

    Wi-Fi in Terminal 1 is now more consistent and reliable with access points that keep you on the network from the moment you step through our doors to the moment you leave. Terminal 3 Wi-Fi has been improved by installing additional access points to complement the current wireless service while the Terminal 3 Enhancement Project (T3EP) is underway. New Wi-Fi access points will be installed as T3EP sections are completed, beginning in 2015.

    Passengers and other public network users will continue to login as follows:

    • Enable Wi-Fi on your device.
    • Select “Toronto Pearson Wi-Fi” from the network list.
    • Launch your Internet browser.
    • Follow the prompts on your screen.


    Need help? Please call 1-800-880-4117 or email support@boingo.com.

  • Tips for making the NPS process faster and easier:

    • Always expect to be screened
    • With your assistance and cooperation, the screening officer can be as efficient as possible
    • Anticipate a bit longer time to get through employee access doors to the restricted areas

    Enhanced Non-Passenger Screening at Toronto Pearson

    The Canadian Air Transport Security Authority (CATSA) is enhancing Non-Passenger Screening (NPS) capacity across Canada to ensure the air transportation industry remains secure, competitive and in line with international standards.

    What’s new?
    As of July 14, 2014 Transport Canada legislated changes for Non-Passenger Screening (NPS) requirements. Both CATSA and the GTAA recognize that this could increase the time it takes to conduct screening; in an effort to ensure an efficient NPS process, locations of employee access points were reevaluated.

    Over the coming months, you may see relocations and closures of employee access doors in both terminals to accommodate queuing space and screening machinery that may become necessary to streamline the NPS process.

    How will Enhanced NPS affect YOU?
    NPS will be at every employee access door, meaning more airline and airport tenant employees will experience more frequent screening during the course of their working day.

    Screening procedures will remain more or less the same; screening officers will check your RAIC and screen you and your possessions according to the prohibited items list. Tools and materials of the trade are evaluated by screening officers as appropriate to your work order. Liquids, aerosols and gels (LAGs) are subject to screening, but are permitted in volumes reasonable for the day.

    All employees must comply with screening and security rules as a condition of their employment – it’s the law. If you refuse to be screened, the CATSA screening officer will ask you to surrender your RAIC, which means you cannot enter or remain in the restricted area.

    For more information on Enhanced NPS, speak with your employer or contact CATSA.
    Online: www.catsa.gc.ca/non-passenger-screening
    Phone: CATSA at 1-888-294-2202.

  • Reminder: Customs Controlled Areas at Toronto Pearson

    Starting April 28, 2014, the Canada Border Services Agency (CBSA) will begin enforcing regulations relating to Customs Controlled Areas (CCA) within Toronto Pearson.

    What is a CCA?

    A Customs Controlled Area (CCA) is a designated area where there is a likelihood that airport employees and departing domestic travellers come into contact with international travellers or goods that have not yet been cleared by the Canada Border Services Agency.

    How will CCAs affect YOU?

    Airport employees in a CCA may be questioned, searched or examined while within or when exiting a CCA. CCAs will have little impact on employees who access these areas for valid purposes.

    For more information on CCAs, read the pamphlet and questions and answers, speak with your employer or contact the CBSA:

    Online: www.cbsa.gc.ca
    Phone: 1-800-461-9999
    1-866-335-3237 (TTY)

  • Stay in the Know

    Working at Toronto Pearson? Keep up to date on events and initiatives happening at the airport. It's part of our growing Toronto Pearson Employee Community engagement plan to foster airport-wide awareness and involvement because together we can make this the best airport in the world. Sign up for the monthly Events & Initiatives Update.