• Toronto Pearson Employee Community

    Stay in-the-know about airport-wide programs, events, and initiatives as part of our Employee Community Engagement Program. Together, we can continue to make Toronto Pearson a great airport and a great place to work.

  • Terminal 1 Employee Centre is being redeveloped

    The Terminal 1 Employee Centre on the Ground Level is being redeveloped to bring all employees and passengers a better experience with new food and beverage offerings, enhanced ambiance, new seating with charging and USB outlets. In order to upgrade the space, the area is scheduled to close October 19, 2015. Seating and information areas will reopen in mid to late December and the full food program will open in January 2016.


    • There will be digital screens installed with employee information, bus information display screens and TV screens.
    • There are three new food and beverage concepts, including a Tim Hortons self-serve kiosk, an all-day breakfast, burger and hot sandwich food truck concept, a Caribbean food truck concept, and a sushi/healthy grab-and-go area.
    • The area will be outfitted with new seating and tables with power and USB charging stations in the comfort zones.


  • Feeling under the weather? Soon, you can seek relief here.


    We're pleased to announce that a full-service medical clinic and pharmacy will open in Terminal 1 in December. In addition to these services, vending machines stocked with over-the-counter products will be placed in both terminals and the Value Park Garage.

    Located in the area by the Malton Gallery (level 2 at the west bridge near Booster Juice), the healthcare services are intended to serve the close to 40 million travellers who pass through our airport each year, as well as the 40,000 employees. The medical clinic and pharmacy will be open seven days a week. Patients may be seen with or without an appointment. Stay tuned for more details about the medical clinic, pharmacy and vending machines to be shared later this fall. Flu shots will also be offered when the pharmacy opens.

  • Be Relax Opens Second Spa Location in Terminal 3

    Be Relax, a full service spa opened their first location in Terminal in June 2015 with the launch of Pier A. On September 9, 2015, a second location opened in Terminal 3 Hammerhead C, near Gate C36.

    Passengers can relax before their flight with services including massages, manicures, pedicures, waxing, and a host of wellness products.

  • Up, Up and AWAY – Special Pan Am Games Summer Issue Hits Shelves

    The Summer issue of AWAY Magazine is now available in terminal shops, restaurants and Welcome Centres or online at www.torontpearson.com/en/away.

    Not only does this issue of AWAY feature a close-up of the airport taxi and limo operations, travel tips for passengers, profiles of some of our passengers and Pan Am/Parapan Am athletes, and a guide to Toronto’s best spots to eat, drink, and relax during the Games, it also features a profile of Customer and Terminal Services employees, Magda Swiezawski and Rob Matas, the GTAA duo helping ease athletes’ travel woes during the 2015 Pan Am/Parapan Am Games.

    Come AWAY with us and share this new issue with your family, friends, and our passengers!

  • Tips for making the NPS process faster and easier:

    • Always expect to be screened
    • With your assistance and cooperation, the screening officer can be as efficient as possible
    • Anticipate a bit longer time to get through employee access doors to the restricted areas

    Enhanced Non-Passenger Screening at Toronto Pearson

    The Canadian Air Transport Security Authority (CATSA) is enhancing Non-Passenger Screening capacity across Canada to ensure the air transportation industry remains secure, competitive and in line with international standards.

    What’s new?
    On November 28, 2014, Toronto Pearson is implementing the first phase of Non-Passenger Vehicle Screening (NPSv) as you enter the airfield from the perimeter.

    Vehicles and people will be screened separately. This means that if your vehicle is screened, you will park and exit the vehicle. CATSA screening officers will then examine your vehicle; occupants and their belongings will go through a screening process similar to the NPS process in the terminals.

    How will NPS and NPSv affect YOU?
    Non-Passenger Screening (NPS) and Non-Passenger Vehicle Screening (NPSv) are regulations of Transport Canada and are the law. Anyone who refuses to comply with NPS and NPSv will be asked to surrender their RAIC, meaning they cannot enter or remain within restricted/sterile areas.

    Screening officers will check your RAIC and screen you and your possessions according to the prohibited items list. Tools and materials of the trade are evaluated by screening officers as appropriate to your work order. Liquids, aerosols and gels (LAGs) are subject to screening, but are permitted in volumes reasonable for the day.

    At Toronto Pearson, our priority is safe travel. When you comply with NPS regulations, you help keep your airport coworkers and passengers safe.

    For more information on NPS and NPSv, speak with your employer or contact CATSA.
    Online: www.catsa.gc.ca/non-passenger-screening
    Phone: CATSA at 1-888-294-2202.

  • Reminder: Customs Controlled Areas at Toronto Pearson

    Starting April 28, 2014, the Canada Border Services Agency (CBSA) will begin enforcing regulations relating to Customs Controlled Areas (CCA) within Toronto Pearson.

    What is a CCA?

    A Customs Controlled Area (CCA) is a designated area where there is a likelihood that airport employees and departing domestic travellers come into contact with international travellers or goods that have not yet been cleared by the Canada Border Services Agency.

    How will CCAs affect YOU?

    Airport employees in a CCA may be questioned, searched or examined while within or when exiting a CCA. CCAs will have little impact on employees who access these areas for valid purposes.

    For more information on CCAs, read the pamphlet and questions and answers, speak with your employer or contact the CBSA:

    Online: www.cbsa.gc.ca
    Phone: 1-800-461-9999
    1-866-335-3237 (TTY)

  • Stay in the Know

    Working at Toronto Pearson? Keep up to date on events and initiatives happening at the airport. It's part of our growing Toronto Pearson Employee Community engagement plan to foster airport-wide awareness and involvement because together we can make this the best airport in the world. Sign up for the monthly Events & Initiatives Update.