We are pleased to share that for the fifth year in a row, Toronto Pearson has been named “Best Large Airport in North America” by Airports Council International (ACI) - World, the global trade representative of the world’s airports. The win comes as part of ACI World’s Airport Service Quality (ASQ) program, which recognizes airports across the globe that deliver the best customer experience in the opinion of their own passengers. Since 2006, ASQ has measured passengers’ satisfaction while they are travelling through airports around the world.
Pearson has also received the award for “Best hygiene measures by region” in North America for the second year in a row. This category was newly added for 2020 as a result of the COVID-19 pandemic. We are proud to again be recognized, as the health and safety of passengers, employees and our communities is our top priority. This recognition underscores Toronto Pearson’s ongoing commitment to its Healthy Airport initiative, which involves a multi-layered approach to mitigating the spread of COVID-19.
We are grateful to everyone who travelled through Toronto Pearson and took time out of their travels to give their feedback. Thank you for your trust in us over the past year.