People of Pearson - Ozlem

“My name is Ozlem and I am a Station Operations Control (STOC) Coordinator Lead of Sunwing Operations at Swissport Canada Inc. My duties include overseeing the day-of operations, ensuring timely internal and external communications in order to complete ground operations tasks safely, accurately and punctually, and providing support to the Duty Managers and Supervisors in all facets of the operation. This includes the readiness of baggage carts, push tug/bar, belt loader below the wing, the timely opening and closing of counters and gates above the wing, and the availability of sufficient staffing for both ramp and passenger services.

“I started my aviation adventure in Turkey in 2015. After working as an Operations Agent at Celebi Ground Handling Turkey for two years, I decided to start the Aviation Management program at Georgian College in Canada. My first job at Pearson was in the Bussing Department as a co-op student for Airside Operations. After graduating in 2021, I started my first full-time job as STOC coordinator at Swissport, and in a short time, I was deemed eligible for the leadership position by my managers who recognized my work and effort.

“What I love most about this job is that every day is different from the day before. If you work in the operation, you must have good communication, problem-solving and multi-tasking skills.

“My friendly advice to those who want to step into the aviation industry is to never give up. Pearson is a big world and new opportunities await here all the time.”

- Ozlem Vidinlioglu, Lead, STOC Coordinator, Swissport Canada Inc.

Are you looking for a dynamic job that fits your lifestyle or the next step in a rewarding career? Find open roles at some of the 400 companies and businesses operating at Toronto Pearson.

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