“My name is Hassan and I’ve been working at the airport for 11 years, in two different roles. One role is with Dexterra, where I’m responsible for the cleaning and maintenance of baggage carts to make sure they’re safe for our passengers to use. I also operate a vehicle we have in the terminals to help transport the carts from one point to another. The terminal is like another home for me. I get to meet new people and help people every day. It might be as simple as pointing someone to a restroom, but it gives me pride.
“My other role is a part-time one volunteering with Malton Neighbourhood Services, a local charity with whom the airport engages at times. The organization welcomes refugees to Canada from all around the world and helps get them started here. I help hand out clothes, provide information and sometimes help connect people arriving at the airport with their next destination. I started with the group in November 2014 when we helped welcome 25,000 Syrian refugees to Canada. I love helping because I too came through Toronto Pearson as a refugee from Somalia 17 years ago.
“My goal is always to help people—no matter who they are or where they’re going, I want to be there for them.”
- Hassan, Baggage Cart Associate, Dexterra