Erin: "I’m a Communications Manager for the GTAA. The best part of my job is that I get to tell people about everything that goes on at the airport – from how airlines and other aviation businesses operate, to our work in the communities around us, to all of the amazing things our employees are up to. When we launched the Welcome Team five years ago, I immediately thought of my dad – he’s an outgoing guy who loves to lend a hand."
Colin: "Over the years I had done some volunteering at Toronto Pearson events like the Runway Run and Emergency Exercises. When I retired in 2018 after more than 40 years in the insurance business, I decided to check out a Welcome Team info session. I was accepted into the program last fall and I do at least one four-hour shift per week, in locations across both terminal buildings.
Airports are complicated places and answering even the simplest question can make a passenger’s trip better. We get great training here and I felt comfortable from my first day. And our management is always offering us new opportunities to learn more. The more we know, the more we can help. This is a great job for me – in my career I was always making introductions and approaching new people, and I definitely use that skill at the airport. If I see someone who looks lost or confused I just walk over and ask them how I can help. I feel like it’s been a good day if I can help hundreds of people – my best day I answered 239 passenger questions! And if I get to see my kid a bit more often because I’m here, that’s okay too."
- Erin and Colin, Greater Toronto Airports Authority