It’s National AccessAbility Week, a time to promote accessibility and inclusion in the workplace and community. We celebrate the efforts of Canadians who are actively removing barriers and ensuring persons with disabilities have an equal chance to participate in all aspects of Canadian society.
We are on a journey to make Toronto Pearson the most accessible airport in the world, because we believe that every passenger should expect and receive the same seamless passenger experience, regardless of ability, gender, ethnicity, or age.
We’re committed to providing a comfortable and enjoyable experience for all and are continuously working to improve our services for persons with disabilities. We would like to thank all our employees who continue to prioritize the passenger experience at the airport every day.
We provide a wide variety of accessible services and facilities designed to enable more choice and greater independence as passengers travel through the airport. Our services include:
- Aira assistive technology for passengers who are blind or partially sighted.
- Hearing Loops, a special type of sound system for those with hearing aids or Cochlear implants. They work by cutting out unwanted background noise as sound goes directly into the hearing aid. We’re continuing to add more Hearing Loop locations in our terminals.
- LanguageLine, a live language translation support application used to help our staff communicate effectively with passengers who are deaf or hard of hearing and communicate through American or British Sign Language, as well as those who have limited knowledge of English. Passengers can connect directly with an interpreter in the language they need.
- Sunflower Lanyard Program for passengers with invisible disabilities. This free program provides a discreet way for passengers to communicate they may need extra help or more time to complete a task while travelling through Pearson.
- MagnusCards, is an innovative mobile app designed to assist autistic and neurodiverse people to gain independence in activities of daily living via step-by-step guides and positive reinforcement. Toronto Pearson is a proud partner of MagnusMode and currently has 20 cards which our passengers can use to assist navigate common airport processes and experiences at YYZ.
- New charging stations for electric wheelchairs and mobility devices now available in Terminals 1 and 3.