Whether you’re a passenger or an employee, we take your health and safety seriously. We’re taking new measures to ensure your safety while at Pearson.
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COVID-19 (coronavirus): What you should know as a Toronto Pearson vendor/contractor

Updated June 26 at 12 pm

Healthy. Every step of the way

We’re working together to safeguard the airport employee experience. Learn how.

New guidelines for a healthier airport  

  • New requirements for masks/face coverings
  • Limiting terminal access 
  • Physical distancing 
  • Gathering in passenger areas 

In response to the ongoing COVID-19 pandemic, we continue to evolve guidelines for employees and passengers using Toronto Pearson facilities, to ensure a safe work environment and healthier travel. 

New requirements for masks/face coverings

Effective June 1, all airport employees working at Toronto Pearson must wear a mask or face covering in public spaces except when eating or drinking.  

While working in a private office or other space, masks/face coverings are not required if 2 metres’ distance from others can be maintained. Those with respiratory conditions that prohibit wearing a mask/face covering should contact their employer for information on accommodations. 

Note: Employers are responsible to supply their employees with masks/face coverings.

Limiting terminal access

Access to terminal buildings will be limited to travelling passengers and airport employees arriving for or departing from work.  

Entry points will be limited to: 

  • Terminal 1: Departures level, second set of doors across from check in aisles 3 and 4, EB3002 and the eighth set GA3003, top of aisle 11 and Transborder security, Level 2 South and West bridge, Arrivals level, door A and D, Ground level, door R
  • Terminal 3: Departures level, doors opposite crosswalks, escalators from Link Train, Arrivals level, Domestic and International Doors.

Should you need to meet family members or other acquaintances for any reason before, during or after the workday, please do so outside the terminal buildings. Family members or acquaintances are not allowed to meet airport employees in terminals for any reason at this time.

Physical distancing

Remember, keeping 2 metres of physical distance is a critical step in reducing transmission of COVID-19. Employees must keep distance from colleagues and passengers whenever possible.

Gathering in passenger areas

To ensure physical distancing, employees must not dwell or gather in passenger areas for non-work reasons. Employees who enter passenger areas to use airport amenities like food, retail services or washrooms should make their purchase and then leave the passenger area. Do not use passenger seating areas for consumption of purchases or resting. 

Passenger guidelines 

To provide a safe airport environment for all, passengers will also be expected to observe guidelines on masks/face coverings when in the terminal and will be reminded to keep 2 metres’ distance from others. Access to the terminal will be limited to passengers with a boarding pass or valid same day itinerary for travel; meeters and greeters will not be allowed unless the traveller is a minor or requires assistance. 

We all have a role to play in creating the safest possible working environment at Toronto Pearson. Employees who observe others not observing the same guidelines are asked to politely educate and encourage adherence. Peel Regional Police officers, ASP security guards and GTAA Public Safety Officers will also be educating staff and passengers about these guidelines. If people become aggressive, please call 416-776-7381 for assistance. 

Thank you for your ongoing support of efforts to provide a safe and healthy Toronto Pearson experience for airport employees and passengers. 

March 30, 2020

COVID-19 (coronavirus): What you should know as a Toronto Pearson vendor/contractor 

At Toronto Pearson, the safety of everyone at our airport is a top priority. We’re working closely with the Public Health Agency of Canada (PHAC), Canada Border Services Agency (CBSA) and other government agencies to understand and mitigate public health risks.  

We recognize that all airport partners and workers have a critical role to play. We appreciate your continued focus on and commitment to our ongoing operation and thank you for your continued support in this evolving and challenging environment.  

The Public Health Agency of Canada will perform trace identification and notify anyone who may have come into contact with individuals identified as having COVID-19.  

At the GTAA, we are implementing precautionary measures in line with recommendations from health authorities including the following: 

  • Requiring GTAA employees to self-isolate, including upon returning from outside Canada, whether or not sick, as well as if they are showing COVID-19 symptoms  
  • Implementing physical distancing measures, both between GTAA employees and workers of other companies at the airport, separating work groups and enabling GTAA employees to work from home where practical 
  • Directing GTAA employees to stay home if they feel unwell 
  • Rigourous deep cleaning and sanitation of our workspaces, including the people mover train and in the terminals 

We’re asking our vendors and contractors to follow the advice and guidance of public health authorities. In addition: 

  • If you are made aware of a confirmed case of COVID-19 among your personnel who worked with GTAA employees at the airport, it is critical that you immediately notify the GTAA so that we can determine which GTAA employees may have been in contact with the worker, but without disclosing the worker’s name or other personally identifying information. If you are unsure whether an employee should come to work at the airport, follow the advice and guidance of public health authorities.  

To keep everyone safe, we’re encouraging everyone to continue to follow the advice of public health authorities for physical distancing and personal and workplace hygiene.

Social (physical) distancing  

Together, we can slow the spread of COVID-19 by making a conscious effort to keep a physical distance between each other. Keep a distance of at least 2 arms lengths (approximately 2 metres) from others, as much as possible. Physical distancing is proven to be one of the most effective ways to reduce the spread of illness during an outbreak. With patience and cooperation, we can all do our part.  

Towards a safer work environment

The GTAA has added or enhanced cleaning procedures in conjunction with our custodial partner, Dexterra, and will continue to evolve these processes as needed. 

These include: 

  • 1,700 labour hours per week added to current cleaning contract 
  • additional hand sanitizer stations at key terminal locations, access points and other heavily travelled areas such as Non-Passenger Screening Points 
  • use of disinfectant wipes and solutions for escalator, moving sidewalk, stairwell and baggage cart handrails and handles, regular disinfecting of all hard surfaces, enhanced disinfection of terminal washrooms, regular disinfection of passenger processing kiosks and regular disinfection of the LINK Train
  • queuing/metering measures have been enhanced to support public health recommendations relating to social (physical) distancing

Information on the COVID-19 response at Toronto Pearson is available at torontopearson.com. Airport workers are encouraged to sign up for the Inside Pearson newsletter. As the lead agency, the Public Health Agency of Canada (PHAC) remains the best resource for the most up to date information on COVID-19. 

Should you have any questions, please reach out to your GTAA contract owner.