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COVID-19 (coronavirus): What you should know as a Toronto Pearson vendor/contractor

Updated April 20 

New regulations on wearing a face mask at work 

Effective Monday, April 20, 2020, all Toronto Pearson employees are required to adhere to new regulations on wearing face masks at work. 

All airport employees whose work involves going through non-passenger screening (NPS) and non-passenger screening vehicle checkpoints (NPS-V), are required to wear a face mask when directed to do so by a Canadian Air Transport Security Authority screening officer, as per the Minister of Transport. Refusal to comply could result in denied access to the restricted area so employees will need to have one available if entering an NPS or NPS-V. 

These new employee mask regulations are in conjunction with the Government of Canada issuing an order requiring that all travellers have a removable non-medical mask or face covering during their travel through Canadian airports and in-flight effective Monday, April 20. 

A face mask is any non-medical mask or face covering that is made of at least two layers of tightly woven material such as cotton or linen and is large enough to completely and comfortably cover a person’s mouth and nose.  

Employers are responsible to supply their employees with face masks.

At Toronto Pearson, the safety of everyone at our airport is a top priority. We’re working closely with the Public Health Agency of Canada (PHAC), Canada Border Services Agency (CBSA) and other government agencies to understand and mitigate public health risks.  

We recognize that all airport partners and workers have a critical role to play. We appreciate your continued focus on and commitment to our ongoing operation and thank you for your continued support in this evolving and challenging environment.  

The Public Health Agency of Canada will perform trace identification and notify anyone who may have come into contact with individuals identified as having COVID-19.  

At the GTAA, we are implementing precautionary measures in line with recommendations from health authorities including the following: 

  • Requiring GTAA employees to self-isolate, including upon returning from outside Canada, whether or not sick, as well as if they are showing COVID-19 symptoms  
  • Implementing physical distancing measures, both between GTAA employees and workers of other companies at the airport, separating work groups and enabling GTAA employees to work from home where practical 
  • Directing GTAA employees to stay home if they feel unwell 
  • Rigourous deep cleaning and sanitation of our workspaces, including the people mover train and in the terminals 

We’re asking our vendors and contractors to follow the advice and guidance of public health authorities. In addition: 

  • If you are made aware of a confirmed case of COVID-19 among your personnel who worked with GTAA employees at the airport, it is critical that you immediately notify the GTAA so that we can determine which GTAA employees may have been in contact with the worker, but without disclosing the worker’s name or other personally identifying information. If you are unsure whether an employee should come to work at the airport, follow the advice and guidance of public health authorities.  

To keep everyone safe, we’re encouraging everyone to continue to follow the advice of public health authorities for physical distancing and personal and workplace hygiene.

Social (physical) distancing  

Together, we can slow the spread of COVID-19 by making a conscious effort to keep a physical distance between each other. Keep a distance of at least 2 arms lengths (approximately 2 metres) from others, as much as possible. Physical distancing is proven to be one of the most effective ways to reduce the spread of illness during an outbreak. With patience and cooperation, we can all do our part.  

Towards a safer work environment

The GTAA has added or enhanced cleaning procedures in conjunction with our custodial partner, Dexterra, and will continue to evolve these processes as needed. 

These include: 

  • 1,700 labour hours per week added to current cleaning contract 
  • additional hand sanitizer stations at key terminal locations, access points and other heavily travelled areas such as Non-Passenger Screening Points 
  • use of disinfectant wipes and solutions for escalator, moving sidewalk, stairwell and baggage cart handrails and handles, regular disinfecting of all hard surfaces, enhanced disinfection of terminal washrooms, regular disinfection of passenger processing kiosks and regular disinfection of the LINK Train
  • queuing/metering measures have been enhanced to support public health recommendations relating to social (physical) distancing

Information on the COVID-19 response at Toronto Pearson is available at Airport workers are encouraged to sign up for the Inside Pearson newsletter. As the lead agency, the Public Health Agency of Canada (PHAC) remains the best resource for the most up to date information on COVID-19. 

Should you have any questions, please reach out to your GTAA contract owner.