COVID-19 (coronavirus): What you should know as a Toronto Pearson employee
Updated April 3 at 12 pm
COVID-19: Resources for Impacted Toronto Pearson Workers
With the unprecedented COVID-19 situation and the significant impact it has had on the entire aviation community, our priority remains the wellbeing of Toronto Pearson workers. While we have worked tirelessly to support the airport operation, there have been significant impacts to the Toronto Pearson workforce.
We know that information and resources are important in a time like this. We want to pull as many COVID-19 related resources together in one place for you.
Watch Mayor Crombie of Mississauga thank all Toronto Pearson employees
Mississauga Mayor Bonnie Crombie is meeting virtually today with GTAA CEO, Deborah Flint, to discuss the importance of continuing to work together during COVID-19, stressing the crucial role Toronto Pearson employees play in getting Canadians home safely and keeping our supply chain working.
Watch Mayor Crombie’s message to all Toronto Pearson employees thanking you for working around the clock to care for passengers, reunite families and get Canadians home safely.
Value Park Garage and Value Park Station South Lot closing temporarily April 10
As part of our ongoing response to COVID-19 and to ensure the health and safety of everyone at Toronto Pearson, the Value Park Garage, including the outdoor parking lot and the Value Park Station South Lot, will close effective April 10 at 6 p.m., until further notice.
All airport employees are to park in the Terminal 1 and 3 garages daily side only with the following guidelines in place:
- Parking is permitted in designated parking areas only
- Parking in drive aisles, walkways, in front of emergency doors and other non-parking areas will be subject to ticketing and/or towing
- Parking in accessible parking spaces requires a proper Ministry of Transportation issued permit and must be displayed at all times
- Parking in electric vehicle charging areas is permitted only while charging a vehicle; vehicles should be relocated as soon as they are charged
- Employees are expected to continue to comply with all Toronto Pearson parking terms and conditions.
This is a temporary measure to support reduced travel distances for employees to and from their place of work while we have parking space available at the terminals. All parking access cards have been automatically programmed to provide access to Terminal 1 and Terminal 3 daily side parking garages. Please note that Terminal 1 Express Park is reserved for passengers only and is not accessible as part of this change. There will be no changes to parking rates or billings as part of this temporary change.
If you have questions, please contact the Parking Permit office at 416-776-2820 or firstname.lastname@example.org.
Towards a safer environment
We continue to work with PHAC and the other employers at Pearson to provide information and take actions, like enhanced cleaning protocols, to protect airport workers. The GTAA has added or enhanced cleaning procedures in conjunction with our custodial partner, Dexterra, and will continue to evolve these processes as needed.
- additional cleaning staff hours
- additional hand sanitizer stations at key terminal locations, access points and other heavily travelled areas
- use of disinfectant wipes and solutions for escalator, moving sidewalk, stairwell and baggage cart handrails and handles
- regular disinfecting of all hard surfaces
- enhanced disinfection of terminal washrooms
- regular disinfection of passenger processing kiosks
- regular disinfection of the LINK Train, a highly-used conduit for employees and passengers. Learn more about how we’re working with the train operator to keep the train clean and safe
- enhanced queuing/metering measures to support Public Health recommendations relating to physical distancing
Together, we can slow the spread of COVID-19 by making a conscious effort to keep a physical distance between each other. Keep a distance of at least 2 arms lengths (approximately 2 metres) from others, as much as possible. Physical distancing is proven to be one of the most effective ways to reduce the spread of illness during an outbreak. With patience and cooperation, we can all do our part.
To protect your health:
- Wash hands regularly, especially when working in or travelling through busy public areas.
- Practice proper cough and sneeze etiquette.
- Avoid contact with people who are sick.
- Employees who work as first responders should follow job-specific protocols around personal protective equipment and normal precautions.
- If you have concerns about your health, seek advice from your health care provider or contact Telehealth Ontario at 1-866-797-0000.
Temporary changes at Pearson
- At this time, some stores and restaurants at Pearson have reduced their hours or are temporarily closed. However, some locations remain open for our employees and passengers. You may notice that tables have been reconfigured to encourage physical distancing.
- The Terminal Link train is operating on a revised schedule to encourage physical distancing for both employees and passengers.
- The Parking Permit office is not currently accepting walk-ins, but you can contact them by email at email@example.com or 416-776-2820 for assistance.
Reduced UP Express and GO Transit service as of March 18
Metrolinx has announced a temporary reduction in GO Transit and UP Express Services. Service will still be available on all lines, and staff will continue with increased cleaning on all vehicles and at stations.
Beginning Wednesday, March 18, UP Express will run every 30 minutes. GO Transit routes 40 and 34 will also have reduced schedules.
The revised GO Transit routes are available at:
Useful links for airport workers
- As the lead agency responsible, PHAC is your best resource for the most up to date information on COVID-19.
- Stay in the know by following PHAC’s twitter feed.
- Sign up for the Inside Pearson newsletter for updates on information specific to you as an airport worker.
- Learn how we're helping to keep passengers safe.
- The Government of Ontario has a lot of useful information about protecting yourself and your loved ones against COVID-19, including the COVID-19 self-assessment check list.