Whether arriving or departing, we’re here to help
Lots of things have changed recently, but regardless of where you are in our terminals or whether you’re arriving or departing, one thing remains the same: We’re here to help. Our passenger info desks have gone virtual to help protect passengers and employees. You can speak to a live customer service agent through video chat, speaker phone or our new online live chat feature (available Monday to Friday from 8 am to 4 pm). You can also always reach us by phone at 416-AIRPORT.
Do you need extra documentation for international travel?
Some international destinations are requiring passengers to present documentation demonstrating a negative COVID-19 test taken within 72 hours of travel. International travellers are strongly encouraged to visit the Government of Canada’s official Global Travel Advisories webpage and review the latest guidance related to their destination country. Specifically, passengers should review Safety & Security and Entry & Exit requirements to understand what documentation is required and what’s expected when you land.
If a negative COVID-19 test result is required for entry into a destination country, travellers must visit a testing location and receive their results prior to departure. Find a testing location to book an appointment by visiting the Province of Ontario’s COVID-19 Testing webpage. Beginning December 7, eligible Air Canada customers can book and purchase a COVID-19 test at participating Shoppers Drug Mart locations in Ontario, Alberta and British Columbia. Results are typically available within 24-48 hours. Learn more.