Travelling today? Looking for info about Toronto Pearson? Please check our FAQs.
Below you will find answers to common questions travellers, their friends and family may have about Toronto Pearson.
Hide/Show all answers below
There are a few ways to check in at Toronto Pearson:
To see which options your airline offers, please contact your airline.
The CATSA website offers travel tips with regards to items you are permitted to take in your carry on and checked luggage; see CATSA - Tips for Travel.
We also suggest you familiarize yourself with your airlines checked and carry-on baggage policy before you travel.
There are a few options:
For rates and hours of operation please contact the Travel Store:
Terminal 1: (416) 776-1313 Terminal 3: (905) 612-6677
Yes! Free Wireless Internet (WiFi) is available in both terminals brought you to by American Express. To connect your device:
Need help? Please call 1-800-880-4117 or email email@example.com.
There are numerous ways to get to and from Toronto Pearson.
Car Rentals Driving Directions Terminal Connection Link TrainOut-of-town Van ServicesPre-Arranged Taxis/Limousines Public Transportation (including Toronto Transit Commission - TTC)
Any items found in our terminal buildings are turned into the Customer and Terminal Services department for the Greater Toronto Airports Authority (GTAA) and may be reached at (416) 247-7678, toll free at 1-866-207-1690, or by email at firstname.lastname@example.org.
Starting December 21, 2015, you may speak with a Lost and Found Coordinator directly at the Lost and Found office located on the ground level of Terminal 1 from 8 a.m. to 9 p.m. daily. Found items are stored for one month.
For lost passports, please call the Canada Border Service Agency's dedicated number at Toronto Pearson: 905-676-5380.
If you have left something on the aircraft, please contact the airline directly. For airline contact information, please see our Airline Listing.
If you have lost something on the UP Express please go to www.upexpress.com/CustomerSupport/LostFound.
Yes! Porter services are available at the airport. Please see the Porter Services page for more information.
To better serve passengers, wheelchair and mobility assistance service is readily available to you through the airlines operating at Toronto Pearson. To pre-arrange this service, please contact your airline directly.
For more information, please visit www.torontopearson.com/whileyourehere/accessibility.
Baggage carts are available to passengers at no cost. Carts, brought to you in partnership with CIBC, are located in designated corral areas located throughout the airport. The locations can be found before security, inside the baggage claim areas and curbside.
For complete information about what can and cannot be brought into Canada please see Canada Border Services Agency (CBSA) or call Border Information Service.
Questions regarding human health or the importation of animals and/or plants should be directed to the Canadian Food Inspection Agency (CFIA) at 1-800-442-2342.
A post office is not available at Toronto Pearson. However, stamps may be purchased at one of our newsstands and letters can be mailed in mailboxes located in:
Duty Free Shops are open two hours prior to the scheduled departure of the first flight and close approximately 30 minutes prior to the last departure flight. For additional information and product selection highlights, please see Duty Free Shopping page.
In order to purchase Duty Free goods at Toronto Pearson, you must hold a boarding pass for a direct flight to another country. For departures from Terminal 3, purchases will be held for you until boarding time and provided to you at the gate.
Yes! Restaurants and shops, including duty-free, remain open in both Terminals 1 and 3 for your relaxation and enjoyment. To learn more about dining and shopping at Toronto Pearson, please visit our Shop and Dine page.
Yes! The Terminal Link offers free transportation between:
The Terminal Link runs 24/7/365 and is fully wheelchair accessible. For more information visit the Terminal Link page.
Yes! There are numerous car rental companies at both terminals. For more see our Car Rentals page.
Toronto Pearson has two cargo areas: Cargo West Facilities and Cargo Area 5. For more information and the map to our cargo areas please visit our Cargo Services page.
If you are shipping items by air, or are expecting a shipment please contact the airline and/or freight forwarder located at either facility.
Terminal 1 offers children’s play areas, which can be found at Departure Lounge D24 as well as in Lounge 15.
Sorry, pets are not permitted inside any terminal buildings unless they are:
For these pets, Toronto Pearson offers Pet Relief Zones. The Pet Zone areas are fully accessible and conveniently located in both Terminal 1 and 3 and are open 24 hours per day. Additionally, these Pet Zone areas are completely fenced and equipped with plush synthetic grass and also include trees, benches, bio-degradable waste pick up bags and receptacles.
Pet Zone Locations
Please note that both of these Pet Zone areas are non–smoking due to the synthetic grass installed in these areas.
We do. Banking services are located across the airport, both pre- and post-security. CIBC banking centres can help with everything from opening an account, setting up pre-authorized bill payments and last-minute banking needs like travel medical insurance and making e-transfers.
Banking machines are operated by both CIBC and Travelex Foreign Exchange Services and accept cards in the Plus, Cirrus and Visa networks. There are no additional fees for CIBC or President's Choice Financial customers to use these machines.
In addition, banking machines dispense Canadian and foreign currencies.
For locations, please visit our Shop Dine directory.
Depending on your itinerary, you may be required to stay in the secure area while in transit between flights. Check with your airline for details.
If your itinerary allows you to leave the secure area, Toronto Pearson has a selection of restaurants, bars and cafes where you can meet local friends. Visit our Shop and Dine search page and select your terminal and “Before-Security” for a list.
Yes! The many food and beverage operators at Toronto Pearson work hard to accommodate special dietary needs. Please speak to a manager at any of our restaurants to discuss your specific needs, or visit our Shop and Dine search page and search for your dietary restriction.
Toronto Pearson's restaurants and shops open early to meet the needs of our earlier travellers – some are even open around the clock.
Visit our Shop and Dine listing page to find current opening hours for all airport restaurants.
Toronto Pearson and Plaza Premium are proud to bring you the comfort and convenience of a world-class travel lounge, regardless of airline or ticket type. Plaza Premium Lounges are available in both terminals for departing customers.
Visit the Plaza Premium page for a full list of services and prices.
Flowers are available to purchase from the newsstands in Terminal 1 and 3 arrivals levels.
The following products are available:
Items are available at:
Toronto Pearson offers a variety of coffee options, from decaf to espresso, and Tim Hortons to Starbucks. To see if your favourite coffee is available, visit our Shop and Dine search page and choose the terminal and area you’ll be travelling to.
Liquids (beverages, yogurts, etc.) are subject to security rules and should be in containers of less than 100ml. Other food items will be subject to x-ray search but are permitted through the security checkpoints.
Fresh, unpackaged fruit purchased outside is not allowed into the U.S. departures area.
Manicures, pedicures and massages are available at 10 Minute Manicure’s two locations: Terminal 1, Domestic departures and Terminal 1, USA departures.
Yes! Showers are available in the following areas:
Canada's first in-airport fitness facility is open in Toronto Pearson's Terminal 1 (presecurity area F). Visit GoodLife Fitness for a full list of services and pricing.
Cellphones and cellular SIM cards are available at newsstands in the USA departures areas, both in Terminal 1 and 3.
Long distance phone cards are currently available for purchase at 7-Eleven in both Terminal 1 and the Value Park Garage.
Gate lounge areas are available to all passengers. Toronto Pearson and our restaurant partners welcome you to take a seat and surf the internet while waiting for your flight.
Yes, there are several Bell pay phones located in both Terminal 1 and Terminal 3. They can be found in secure and non-secure areas. Cash, credit cards and calling cards are all accepted as forms of payment.
The Visitor Rebate Program (VRP) was cancelled effective April 1, 2007. You may qualify for a refund of some of the HST you have paid while visiting Ontario. Visit the Canada Revenue Agency website for details.
Easily navigate your way through Toronto Pearson and find the shops and services you need.
Get straight to the airport without getting turned around – and start your trip off right.
From long-term parking to curbside pick-up, Toronto Pearson has multiple options for all your parking needs.