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Press release

April 29, 2019

The Best Large Airport in North America is getting better.

Toronto Pearson is thrilled to launch its completely redesigned website, Recently voted the Best Large Airport in North America in Airports Council International's (ACI) Airport Service Quality (ASQ) program, passengers count on Pearson as their global gateway to provide a smooth, safe and comfortable experience in the terminals. They will now enjoy the same digital experience on the go as they use

The new website vastly improves user experience by leveraging mobile-first, responsive design. Using bold photography, the new website will allow passengers to have a truly customized experience. The completely overhauled website includes:

  • a new search feature that allows the individual, regardless of the section of the website they are on, to search the entire site for their inquiry, making finding information easier and faster
  • a Departures guide that provides a customized experience for each passenger. Travellers can input their flight number and the website will populate information regarding services available, security screening location, food and beverage, and retail options available to them before and after security
  • an Arrivals guide provides passengers with instructions on Canadian Customs, retrieving luggage, and options to get them to where they're going from the airport
  • a redesigned Connections guide provides step-by-step directions for a passenger's entire connection journey, giving information on baggage claim, security screening and customs process for a clear idea of what to expect
  • the Community hub focuses on how Toronto Pearson engages with the community, our environmental initiatives, Propeller Project and our community events.

"Designed with input from our passengers, airline and business partners, and community members, the all new provides tailored, timely information about travelling through Toronto Pearson, as well as useful content for our neighbours and stakeholders," said Martin Boyer, Vice President and Chief Information Officer, Greater Toronto Airports Authority (GTAA).

Hillary Marshall, Vice President, Stakeholder Relations and Communications, GTAA said, "This updated digital experience is a key step on our journey to become the best airport in the world, and demonstrates how you can count on Pearson to communicate in a way that is relevant, accessible and available anywhere."

The new website, adhering to Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, is available in English and French.

About Toronto Pearson

The Greater Toronto Airports Authority (GTAA) is the operator of Toronto Pearson International Airport. The GTAA's vision is to make Toronto Pearson the best airport in the world. Towards this objective, the GTAA focuses on ensuring the safety and security of passengers and airport employees, enhancing the passenger experience and supporting the success of its airline partners. Toronto Pearson served more than 49.5 million passengers in 2018, making it Canada's largest airport and the second-busiest North American international airport.

For the second straight year Toronto Pearson has been voted by passengers as the Best Large Airport in North America serving more than 40 million annual passengers, as recognized by Airports Council International's (ACI) Airport Service Quality (ASQ) program, the only global benchmarking survey that assesses passenger satisfaction at the airport on their day of travel.

For further information: please contact our media relations team at 416-776-3709

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