Working at the airport

Our guiding principles

We value respect and integrity. In our daily work, we strive to model the following behaviours: 

Execute flawlessly

No matter our role, we always strive to execute flawlessly and remain accountable to passengers and partners. 

Lead people

We all act in a way that will inspire and lead people while achieving results. 

Improve and innovate

By embracing diverse ideas and continuous improvement, we can build a creative and innovative environment. 


We all commit to making a positive impact, as everyone has the power to positively influence others. Help us influence aviation and travel for millions of passengers. 

A diverse workforce

We welcome the world to Canada every day, so diversity is one of our most competitive advantages. A diverse workforce ensures the we can meet the demands of a challenging global marketplace, drive innovation and provide a warm welcome to people from around the globe. 

Corporate responsibility

Corporate responsibility shapes our activities and operations. To achieve our vision of being the best airport in the world, we must manage the airport responsibly. We’re working hard to maximize the economic benefits that Pearson brings, while carefully managing our environmental responsibilities and being a good neighbour to our local communities. Learn more about our corporate responsibility.


When it comes to air travel, you can never be too safe or too secure. To ensure the highest level of safety and security at our airport, we created the we created the Pearson Safety Program, as part of our commitment to achieving zero injuries to Pearson employees, passengers and visitors. 

Departments at GTAA

We are made up of many departments that help us thrive.

Airport Development and Technical Services

  • Airport Development: Capital projects related to enhancing existing airport facilities or developing new ones, as well as master planning for future airport growth 
  • Aviation Infrastructure, Energy and Environment: Oversight of power generation, provision of airside electrical and aviation infrastructure maintenance, and environmental operations, auditing and energy management services 
  • Technical Performance: Asset management, operational and financial performance, maintenance systems, construction compliance, health and safety and training 
  • Terminal Infrastructure: Maintenance of our terminals, parking garages and the automated people mover stations, including building systems such as life safety, plumbing or baggage 

Airport Operations

  • Airside Ground Operations: Tasked with airside operations and maintenance, as well as the maintenance of groundside roads, bridges and landscapes
  • Fire and Emergency Services: Tasked with the provision of emergency response services 
  • Programs and Compliance: Develop and implement procedures to ensure stakeholder compliance with all airport standards and regulations.
  • Baggage Services: Responsible for maintaining the reliability of the baggage system at Toronto Pearson.
  • Deicing Operations: Maintain Toronto Pearson’s deicing facility during winter operations.
  • Airport Operations: Oversees the Integrated Operations Control Centre, the centre of operations, information flow and maintains airport-wide situational awareness at all times.
  • Customer and Agency Development: Liaise with air carriers and government agencies, including Canada Border Service Agency, Canadian Air Transport Security Authority and United States Customs & Border Protection.
  • Operations and Passenger Experience: Manages wayfinding and navigation signage as well as service and standards maintenance that includes cleaning. Tasked with seamless execution of passenger, air carrier and government agency operations within the terminals. Manages operations for all transportation to and from Toronto Pearson including passenger and employee Parking, Taxis and Limos, Transportation Network Companies (TNCs), Car Rentals, Long Distance Transportation, and Public Transit.
  • Operations Planning & Support: Engage with airlines and stakeholders to identify and develop aviation activity and plans for operating schedules; undertake capacity assessments and operational analysis in support of future airside planning requirements; ensure airside and baggage asset modifications and all planned airside construction and activities are delivered in a coordinated manner that supports effective operations.


  • Finance & Commercial: Supports internal clients with timely, useful information on strategic possibilities, performance and risk. Focuses on creating and maintaining business opportunities for Toronto Pearson, backed by data and integrated analytics. We also manage commercial development which includes retail, food and beverages sales, as well as the parking and ground transportation business and also take the lead in real estate development and the creation of strategic or advertising partnerships. 
  • Governance, Corporate Safety and Security: strives to protect the business from a legal perspective and protect our passengers, partners and employees’ health and safety. 
  • Human Resources: Recruits and hires employees; handles employee relations, total rewards, learning and development, and other programs to ensure employees are safe, well, engaged and performing well. 
  • Information Technology Management: Key resource in the identifying, scoping, setting up and monitoring IT projects and technology solutions for all areas of the airport. 
  • Stakeholder Relations and Communications: Develops and maintains communication content and channels, lobbies all levels of government for support and engages the community to maintain strong relationships with our neighbours. We also lead sustainability planning and passenger programs, marketing, communications, and research. 

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