• Pass/Permit Control Office

    The Pass/Permit Control Office provides Passes and Permits for the following:

    Services by Appointment

    These services are available by appointment only:

    Walk-In Services

    These services are available to walk-in clients with the proper accompanying documentation:

    Note: Wait times for these services typically range from 20 to 60 minutes, but may vary depending on availability.

    Vehicle Marker approval applications may be submitted for review and applicants will be contact upon approval.

    Effective January 1, 2018, cash will no longer be accepted as a form of payment for services at the Pass Office. We continue to accept major credit cards and debit.

    Appointment Requests

    New employees applying for Transportation Security Clearance must contact their Designated Signing Authority to schedule an appointment. 

    Scheduling an Appointment (Current Employers and Employees)

    Effective October 1, 2017 appointment requests will only be accepted when received online through the e-mail provided below.

    To schedule an appointment with the Pass/Permit Control Office please email pass.permits@GTAA.com and provide:

    • Restricted Area Identity Card (RAIC) number
    • Surname
    • All Given Names
    • Phone Number
    • Email Address

    An appointment will be made for you and confirmation sent to the email address you provide. You may cancel or change your appointment provided you do so at least 24 hours in advance. A fee will be applied for missed appointments.

    Appointment Cancellation Fees

    Please note that a $50.00 plus tax administrative fee is required for all missed appointments or appointments cancelled with less than 24 business hours notice.

    Need help finding the Pass Permit Control Office?

    Please open the maps below for directions.

    Employer Information

    The Pass/Permit Control Office has a direct business relationship with Employers that have demonstrated a frequent need and right of entry into Airport restricted areas while in the performance of their duties at Toronto Pearson.

    Please visit our Employer Information page for detailed information on how to establish an account and assist your employees with obtaining services from the Pass Permit Control Office.

    Trouble with your RAIC?

    If you have trouble with your Restricted Area Identity Card (RAIC), please contact the Pass Permit Control Office at (416) 776-7277 or pass.permits@gtaa.com during business hours. You can also read the RAIC Terms and Conditions.