• Working Environment

    The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Passengers are our passion and we are looking for like-minded individuals. We value respect and integrity, and we work together to realize the vision of Toronto Pearson as the best airport in the world.

    Our 1,500 employees collaborate around the clock with multiple partners and stakeholder agencies to deliver a safe and welcoming airport experience. Working together to achieve the best outcome, we deliver innovative services and create a world-class experience for passengers.

    We model the following behaviours on a daily basis:

    • Execute flawlessly – No matter our role, we always strive to execute flawlessly and remain accountable to passengers and partners.
    • Lead people – We all act in a way that will inspire and lead people while achieving results.
    • Improve and innovate – By embracing diverse ideas and continuous improvement, we can build a creative and innovative environment.
    • Influence – We all commit to making a positive impact, as everyone has the power to positively influence others. Help us influence aviation and travel for millions of passengers!

    A diverse workforce

    Toronto Pearson welcomes the world to Canada every day and the GTAA views diversity as one of its most competitive advantages. A diverse workforce ensures the airport’s ability to meet the demands of a challenging global marketplace, drives innovation and provides a warm welcome to people from around the globe.

    Corporate responsibility

    At the GTAA, corporate responsibility shapes our activities and operations. To achieve our vision of being the best airport in the world, we must manage the airport responsibly. We're working hard to maximize the economic benefits that Toronto Pearson brings, while carefully managing our environmental responsibilities and being a good neighbour to our local communities. Learn how we work responsibly.

    Safety

    When it comes to air travel, you can never be too safe or too secure. To ensure the highest level of safety and security at our airport, the GTAA has—through the development of the Toronto Pearson Safety Program—committed to achieving the vision of zero injuries to any employees who work at, passengers who fly through or guests who visit the airport.

    Departments at the GTAA

    The GTAA is made up many departments that help us thrive.

    Airport Development and Technical Services

    • Airport Development: Capital projects related to enhancing existing airport facilities or developing new ones, as well as master planning for future airport growth.
    • Aviation Infrastructure, Energy and Environment: Responsible for oversight of power generation, provision of airside electrical and aviation infrastructure maintenance, and environmental operations, auditing and energy management services.
    • Technical Performance: Focus on asset management, operational and financial performance, maintenance systems, construction compliance, health & safety and training.
    • Terminal Infrastructure: Maintenance of our terminals, parking garages and the APM stations including building systems such as life safety, plumbing or baggage.

    Aviation Services

    • Aviation Operations: Tasked with airside operations and maintenance, as well as the maintenance of groundside roads, bridges and landscapes, and the provision of emergency response services.
    • Aviation Programs and Compliance: Develop and implement procedures to ensure stakeholder compliance with all airport standards and regulations.
    • Baggage Services: Responsible for maintaining the reliability of the baggage system at Toronto Pearson.
    • Deicing: During winter operations, Toronto Pearson maintains the world’s largest deicing facility.
    • Integrated Control Centre: The Integrated Operations Control Centre is the centre of operations, information flow and maintains airport wide situational awareness at all times.

    Corporate

    • Finance: Supports internal clients with timely, useful information on strategic possibilities, performance and risk.
    • Governance, Corporate Safety and Security
    • Human Resources: Responsible for recruiting, screening, interviewing and placing workers and also handle employee relations, benefits, and employee learning and development.
    • Information Technology Management: a key resource in the identification, scoping, set up and monitoring of IT projects.
    • Stakeholder Relations and Communications: Develops and maintains communication content and channels, lobbies all levels of government for support and engages the community to maintain strong relationships with Toronto Pearson's neighbors.
    • Strategy and Growth

    Customer & Terminal Services

    • Commercial Development: Manages retail, food and beverages sales, as well as the parking and ground transportation services and also take the lead in real estate development and the creation of strategic or advertising partnerships.
    • Customer and Agency Management: Liaise with air carriers and government agencies, including Canada Border Service Agency, Canadian Air Transport Security Authority and United States Customs & Border Protection.
    • Passenger Services: Manages wayfinding and navigation signage, terminal ambiance, aesthetics and accessibility, as well as service and standards maintenance that includes cleaning and passenger feedback.
    • Terminal Operations: Tasked with seamless execution of passenger, air carrier and government agency operations within the terminals.