• Contact Us

    We welcome your comments and questions and look forward to hearing from you.

    • Travel Inquiries

      Please refer to our Frequently Asked Questions (FAQ) 

      Phone:
      Terminal 1 and Terminal 3: (416) 247-7678
      Toll Free: 1-866-207-1690
      TTY: (416) 776-3843
      TTY Toll Free: 1-866-603-4495

    • Customer Feedback / Inquiries

      Email: Toronto Pearson Customer Service 

      Phone: (416) AIR-PORT (+1-416-247-7678) or toll-free at 1-866-207-1690

      Mail: Customer Service Quality
      Toronto Pearson International Airport
      PO Box 6031, 3111 Convair Drive
      Toronto AMF, Ontario, Canada L5P 1B2

    • Order Publications

  • Toronto Pearson

    Customer Service/Airport Inquiries/General Information:

    Terminal 1 and Terminal 3: (416) AIR-PORT
    (416) 247-7678
    Toll Free: 1-866-207-1690
    TTY: (416) 776-3843
    TTY Toll Free: 1-866-603-4495

    Lost and Found:

    Please contact us by clicking here.

    For lost passports, please call the Canada Border Service Agency's dedicated number at Toronto Pearson: 905-676-5380.

    Please note that all items lost on board an aircraft are the responsibility of the airline. In these cases, please contact the airline directly.

    Greater Toronto Airports Authority

    GTAA Administration Phone:
    (416) 776-3000
    Mail: Corporate Affairs and Communications
    Greater Toronto Airports Authority
    Toronto Pearson International Airport
    P.O. Box 6031, 3111 Convair Drive
    Toronto AMF, Ontario, Canada L5P 1B2

  • Fire and Emergency Services Training Institute

    Phone: (416) 776-5997

  • Other Agencies

    Peel Regional Police
    (905) 453-3311

    Canada Border Services Agency
    Terminal 1: (905) 676-3640
    Terminal 3: (905) 612-5416

    Nexus
    (905)676-3477 and (1-855-866-3987)

    Border Information Services
    Outside Canada: (204) 983-3500 or (506) 636-5064
    Toll Free (Canada): 1-800-461-9999
    TTY (in Canada):1-866-335-3237

    CBSA-Immigration
    Immigration General Info:
    1-888-242-2100

    Canadian Food Inspection Agency
    (800) 442-2342

    U.S. Citizenship and Immigration Services
    (800) 375-5283

    U.S. Customs and Border Protection
    (905) 676-2606