We are committed to continually reviewing and enhancing the way we serve our passengers and our community.
As part of this commitment, the Greater Toronto Airports Authority (GTAA) is undertaking a 90-day Review to look at how Toronto Pearson functions during irregular operations and what happened specifically during the January 5-9 weather event.
On January 18, the GTAA issued a call to travellers, the general public and airport employees to submit feedback about their experiences and observations during the January 5 – 9 weather events. We have now completed this phase of the review.
We thank all passengers, members of the public, and airport employees who submitted their feedback – your input has helped us understand not only what happened, but the impacts it had from all points of view. Reflecting the first-hand and personal experience of both passengers and frontline employees is critical to understanding the January 5-9 weather event, and the opportunities for improvement.
As we move forward toward our 90-day Review goal, we will continue to engage with you, include reporting back about what we heard, and how we’re addressing it.
Next steps include:
We continue to welcome all feedback, ideas, and suggestions and will continue to review for ways the airport can improve its operations and better protect and enhance the well-being of the travelling public.
We want to work with you to provide an even better travelling experience at Toronto Pearson – after all, it’s Your Airport, Your Say.